Terms And Conditions

Aadaten Private Limited (hereinafter "Aadaten", "the Platform", "We", "Us") was founded on the principle that Jain philosophy is not merely a religion — it is a complete lifestyle science rooted in Ahimsa (non-violence), Anekantavada (multiplicity of truth), and Aparigraha (non-possessiveness). Every product listed, served, or sold through Aadaten must honour these foundational principles.

This Jain Ingredient & Purity Policy (hereinafter "Jain Policy" or "this Policy") establishes the definitive standards for ingredient permissibility across all food, beverage, cosmetic, wellness, and household products listed on the Platform. This Policy applies to all Sellers, Vendors, Cloud Kitchen Partners, Restaurant Partners, and Aadaten’s own private-label products.

Aadaten adopts the Standard Jain dietary framework as its baseline, with enhanced seasonal standards applied during Paryushan and Oli periods (governed separately under the Paryushan & Seasonal Fasting Protocol Policy).

This Policy applies to:

All food and beverage products listed on the Pure Pantry, Jayna Purvak Kitchen, Botanical Brews & Artisanal Dairy, and Nature’s Kitchen categories.

Wellness, personal care, cosmetic, and beauty products listed under Wellness Labs, Skin Nutrition, Hair Therapy, Mindful Beauty, and The Mother & Child categories.

Household products, cookware, and ritual items listed under Living Atelier, Heritage Cookware, and Festive & Rituals categories.

All Cloud Kitchen and Dine-In menu items prepared and served under the Aadaten brand.

All products exhibited or sold at Aadaten Exhibitions, Jain Food Festivals, and Aadaten Stores (Retail).

Products offered under Enterprise, Express (Wholesale), and Global Vision verticals.

This Policy does NOT apply to: third-party professional service listings under the Lifestyle Concierge vertical; digital content under Wisdom Digital; non-consumable tech products where Jain ingredient standards are not applicable.

A product that meets ALL criteria in this Policy: contains no prohibited ingredients, has been verified by the Seller through documentary evidence, and has been approved by Aadaten’s Ingredient Review Process.

A product where the primary ingredients comply with this Policy, but trace cross-contamination or shared manufacturing lines with non-Jain products cannot be fully excluded. Such products must carry a visible “May contain trace elements” disclaimer on their listing.

Any product containing one or more prohibited ingredients as defined in Section 4 or 5. Such products shall not be listed on the Platform unless explicitly approved under a Non-Jain category designation (if activated in future).

Any individual, partnership, LLP, or company onboarded to sell products through the Aadaten marketplace, including third-party vendors, cloud kitchen partners, and restaurant partners.

Underground storage organs of plants including but not limited to: onion (Allium cepa), garlic (Allium sativum), potato (Solanum tuberosum), carrot (Daucus carota), radish (Raphanus sativus), beetroot (Beta vulgaris), turnip (Brassica rapa), sweet potato (Ipomoea batatas), yam, taro (arbi), ginger (Zingiber officinale), turmeric root (fresh, not dried powder), shallots, leeks, and spring onion (bulb portion).

No product listed on the Platform shall contain any of the following ingredients in any quantity, including as additives, flavourings, processing aids, carriers, or excipients:

Meat, poultry, seafood, and all derivatives thereof (including broths, stocks, hydrolysed animal protein, lard, tallow, suet).

Eggs and egg derivatives (egg albumin, egg lecithin — unless verified plant-derived lecithin).

Gelatin (all types: porcine, bovine, fish — E441). Gelatin as capsule shell material is also prohibited.

Rennet (animal-derived). Cheese produced using animal rennet is prohibited. Microbial or plant rennet cheese must be declared.

Isinglass (fish bladder-derived fining agent, commonly used in wines, juices, beers).

Carmine / Cochineal / E120 (red pigment derived from female cochineal insects). Strictly prohibited in all food and cosmetics.

Shellac / E904 (lac insect secretion, used as glazing agent on confectionery, fruits, pharmaceutical tablets).

Beeswax / E901 (insect-derived, used in coatings and cosmetics). Prohibited.

Lanolin (sheep wool grease). Prohibited in cosmetics and personal care.

Casein and Caseinate (milk-derived proteins). Only acceptable in dairy products where dairy is a primary, declared ingredient.

Whey and whey derivatives when used as hidden additives in non-dairy products.

Musk (animal-derived, used in perfumes/cosmetics). Synthetic musk must be declared as such.

Pepsin (animal-derived digestive enzyme used as food additive or supplement ingredient).

Hyaluronic acid of animal origin. Plant or fermentation-derived hyaluronic acid is permitted with declaration.

Squalene of shark origin. Plant-derived (olive) squalene is permitted with declaration.

Collagen of animal origin (bovine, porcine, fish). Vegan/plant-based collagen boosters are permitted.

L-Cysteine / E920 (commonly derived from animal hair or feathers, used in bread improvers). Prohibited unless fermentation-derived and declared.

All root vegetables as defined in Section 3.5 are prohibited as primary ingredients. This includes fresh, dried, powdered, freeze-dried, and extract forms of the prohibited roots.

Exceptions: Dried ginger powder (sonth), dried turmeric powder (haldi), and asafoetida (hing/heeng) are PERMITTED as spice ingredients, as these are traditional Jain-accepted forms. However, fresh ginger and fresh turmeric roots are NOT permitted.

Asafoetida (hing) Note: Sellers must ensure the hing product does not contain wheat/flour compounding with animal-derived substances. Pure hing or hing compounded only with edible starches is permitted.

Ethyl alcohol / ethanol in any consumable form, including wine, beer, spirits, liqueurs, and fermented beverages with measurable alcohol content.

Alcohol-derived food additives where the carrier solvent is ethanol (e.g., certain vanilla extracts, liquid flavourings using ethanol as a carrier). Sellers must declare solvent basis.

Note: Fermentation-derived ingredients where alcohol is fully metabolised (e.g., vinegar from apple cider when fully converted to acetic acid) require Seller declaration and are evaluated case by case by Aadaten’s Ingredient Review Panel.

Tobacco and nicotine in any form.

Five pungent roots / Pancha Kanda beyond those already listed: leeks, shallots, spring onion bulbs, chives used as primary flavouring agents.

The following ingredients are permitted ONLY when the Seller provides documentary evidence of sourcing, and the product listing clearly discloses their presence:

Dairy (milk, cream, butter, ghee, yoghurt, paneer): Permitted in dairy and food products. Must be declared. Non-Jain processing agents (animal rennet, gelatin stabilisers) within dairy are prohibited.

Honey: A matter of individual Jain practice — some observant Jains avoid honey. Products containing honey must be clearly labelled. Aadaten does not classify honey as prohibited but requires prominent label disclosure.

Mushrooms: Permitted. However, some stricter Jain practitioners avoid mushrooms — products must declare mushroom content.

Figs, mulberries, brinjal (eggplant): Permitted but must be declared as these contain micro-insects according to some Jain traditions.

E-numbers with dual plant/animal sourcing — see Section 6.

Activated charcoal (food-grade): Permitted. Must be declared.

Probiotics: Only plant-medium or dairy-medium fermented cultures are permitted. Animal-based culture media are prohibited.

Vinegar: Only plant-derived (apple cider, white distilled from grain, rice vinegar) is permitted when fully converted to acetic acid. Wine vinegar or malt vinegar with residual alcohol must be declared and is Category B.

The following E-codes are classified for Aadaten Sellers’ reference. Sellers must verify the current manufacturing source of each additive before declaration. Duplicate E-code listings from separate sourcing streams are consolidated below — each code appears once.

E-Code

Name

Status

Source

E120

Carmine / Cochineal

PROHIBITED

Insect

E441

Gelatin (all types)

PROHIBITED

Animal

E542

Bone Phosphate

PROHIBITED

Animal bone

E901

Beeswax

PROHIBITED

Insect

E904

Shellac

PROHIBITED

Lac insect

E920

L-Cysteine

PROHIBITED

Animal hair/feather

E160a

Beta-Carotene

PERMITTED (plant-source)

Plant/algae

E161c

Paprika Oleoresin

PERMITTED

Plant

E301–E304

Ascorbates

PERMITTED

Plant/synthetic

E322

Lecithin (soy/sunflower)

PERMITTED

Plant — verify source

E406

Agar

PERMITTED

Seaweed

E407

Carrageenan

PERMITTED

Seaweed

E412

Guar Gum

PERMITTED

Plant

E414

Acacia / Gum Arabic

PERMITTED

Plant

E508

Potassium Chloride

PERMITTED

Mineral

E621

MSG

PERMITTED

Plant fermentation

E422

Glycerol / Glycerin

DECLARE — verify source

Plant or animal

E471

Mono & Diglycerides of FA

DECLARE — common animal source

Verify plant-derived

E481

Sodium Stearoyl Lactylate

DECLARE

Often synthetic

E631

Disodium Inosinate

PROHIBITED (animal-derived)

Animal/fish

E635

Disodium Ribonucleotides

PROHIBITED (animal-derived)

Animal/fish

E966

Lactitol

DECLARE

Dairy-derived

E252

Potassium Nitrate

DECLARE

Synthetic

In addition to the prohibited ingredients in Section 4, the following apply specifically to cosmetic, skincare, haircare, and personal care products listed under Wellness Labs:

No animal testing at any stage of production — this includes raw material testing and finished product testing.

No carmine (E120), no lanolin, no beeswax, no animal-derived glycerin (only plant-derived glycerin is permitted).

Fragrance compounds: Must declare whether ‘natural fragrance’ is plant-derived or contains animal musks. Synthetic musk is permitted with declaration.

Preservatives: Parabens permitted but must be declared. No formaldehyde-releasing preservatives.

Products marketed as ‘natural’ or ‘organic’ on the Platform must carry USDA Organic, ECOCERT, or India Organic certification, or an equivalent verifiable third-party certification.

Every Seller listing a product on the Platform must:

Submit a completed Jain Ingredient Declaration Form (available in the Seller Dashboard) for each product SKU at the time of listing.

Upload the complete ingredient list as it appears on product packaging.

Provide the name and FSSAI license number of the manufacturer for all food products.

Notify Aadaten within 48 hours of any change in formulation, supplier, or manufacturing facility that may affect Jain compliance status.

Permit Aadaten to conduct spot audits, request third-party lab test certificates, or delist any product pending compliance verification.

Bear full liability for any loss, harm, or consumer complaint arising from a product sold under a false or incorrect Jain-compliance declaration.

Non-compliance with this Section constitutes grounds for immediate product delisting, account suspension, and recovery of penalties as specified in the Vendor/Seller Agreement.

All product listings on aadaten.com must display:

Jain Status Badge: “Jain-Certified” or “Jain-Friendly” or “Contains Dairy” (as applicable).

Full ingredient list accessible via product detail page.

Allergen warnings (gluten, tree nuts, peanuts, soy, dairy, sesame) as per FSSAI Food Safety and Standards (Labelling and Display) Regulations 2020.

FSSAI license number of the manufacturer.

Best-before / expiry date, and net quantity.

Seasonal restriction flag: Products that become non-permissible during Paryushan/Oli must be tagged accordingly. See Paryushan & Oli Policy.

Aadaten explicitly distinguishes the Jain standard from vegan and vegetarian standards as follows:

Vegetarian (Green Dot)

No meat, poultry, seafood. Eggs, dairy, honey permitted.

Vegan

No animal products — no dairy, no eggs, no honey, no beeswax, no lanolin.

Jain (Standard)

No root vegetables, no meat/eggs/seafood, no alcohol-derived additives, no animal-derived E-codes. Dairy and honey individually evaluated.

Jain (Paryushan/Oli)

All of the above PLUS additional seasonal restrictions. See Paryushan Policy.

A product may carry both a ‘Vegan’ and a ‘Jain-Certified’ badge if it meets both standards. A vegan product does NOT automatically qualify as Jain-Certified.

Review any product listing for compliance with this Policy at any time.

Request documentary evidence of ingredient sourcing from Sellers at any point.

Delist any product found to be non-compliant, with or without prior notice.

Commission third-party laboratory testing of any listed product at the Seller’s cost if a consumer complaint is received regarding ingredient non-compliance.

Impose penalties as specified in the Vendor/Seller Agreement for wilful misrepresentation.

Users who believe a product’s Jain compliance status is inaccurate may report to: legalsupport@aadaten.com | Subject: “Jain Ingredient Complaint — [Product Name]”. Aadaten will acknowledge within 48 hours and initiate a review within 7 business days.

Aadaten may update this Policy from time to time to reflect new ingredient research, evolving Jain scholarly guidance, FSSAI regulatory changes, or platform operational updates. Sellers will be notified of material changes via the Seller Dashboard and email. Continued listing of products after the effective date of any revised Policy constitutes acceptance of the revised terms.

This Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

— End of Jain Ingredient & Purity Policy —

Aadaten Private Limited | CIN: U47912MH2026PTC469786

Paryushan (Digambara: Paryushana; Shvetambara: Paryushana Parva) and Oli (Navpad Oli / Ayambil Oli) are the most sacred observance periods in the Jain calendar. During these periods, a large segment of the Jain community practices heightened dietary discipline — including ayambil (completely tasteless food), ekasana (one meal a day), or complete fasting. Aadaten, as India's First Integrated Jain Lifestyle Ecosystem, has an obligation to actively support these observances at the platform level.

This Policy governs: (a) product availability restrictions during Paryushan and Oli on the Platform; (b) restaurant and cloud kitchen menu modifications; (c) labelling requirements; and (d) Seller obligations during these periods.

The 8-day (Shvetambara) or 10-day (Digambara — Dasha Lakshana Parva) annual festival occurring in the month of Bhadrapada (typically August–September). The exact dates vary annually by Jain calendar. Aadaten will publish the applicable Paryushan dates for each year on its Platform by 1st July of that year.

Two nine-day Oli periods each year — one in Ashwin (September–October) and one in Chaitra (March–April) — during which Shvetambara Jains practising Navpad observe ayambil: one meal per day of boiled, plain, un-oiled grain with no salt, sugar, spices, green vegetables, dairy, or root vegetables beyond the standard Jain prohibition.

A product that contains ONLY boiled or unprocessed grains, legumes, or cereals — with no oil, salt, sugar, artificial flavouring, spices, dairy, or vegetables of any kind. Extremely limited category; applicable to specific SKUs in Pure Pantry.

Various monthly Jain fasting days (8th, 14th tithi of each lunar fortnight — Ashtami, Chaturdashi) and specific occasions such as Akshay Tritiya, Mahavir Jayanti, and Diwali (Dipa Mala / Sura Narak Chaturdashi), during which heightened dietary observance is common.

During the Paryushan period (both Shvetambara 8 days and Digambara 10 days, observed consecutively where they differ), Aadaten will implement the following:

All products in the Pure Pantry, Nature's Kitchen, and Cloud Kitchen categories will display a seasonal Paryushan banner.

Products that contain any of the following will be flagged 'Not Recommended During Paryushan': green vegetables (saag, palak, methi, coriander, pudina), brinjal, root vegetables (standard prohibition applies year-round), multiple-seed items, night-harvested ingredients.

Products explicitly meeting Ayambil-grade standards will be tagged "Ayambil Suitable" with a dedicated filter in the Pure Pantry category.

The Dine-In restaurant and Cloud Kitchen will publish a dedicated Paryushan Menu featuring only Ayambil-suitable and Ekasana-suitable options.

Non-Paryushan items remain available but will carry a visible "Regular Menu — Not Paryushan Suitable" label.

No special oils, fried items, or excessive spice items will be promoted during this period.

Sellers offering food products must review their listings before each Paryushan period and self-certify compliance in the Seller Dashboard by the date notified by Aadaten.

Sellers who fail to flag non-Paryushan items will be subject to temporary listing suspension during the period.

During both Oli periods (Ashwin and Chaitra), the following shall apply:

Aadaten will activate an "Ayambil Corner" section within the Pure Pantry category featuring only Ayambil-grade products.

Cloud Kitchen will offer a minimum of 5 Ayambil-suitable dishes on each day of Oli.

Products containing milk, dairy, sugar, salt, oil, and spices will not be actively promoted during Oli in marketing communications.

Jain Food Festival, if occurring during or near Oli, will feature a dedicated Ayambil Stall zone.

Aadaten will maintain and publish an annual Jain Parva Calendar on the Platform by 1st January each year. On Ashtami, Chaturdashi, and major festival days:

The Cloud Kitchen and Dine-In menu will highlight Ekasana-friendly options.

Push notifications and WhatsApp Community messages will carry respectful Parva day acknowledgement (not promotional content).

No heavy discount or sale campaigns targeting food products will be run on Paryushan Parva days.

During Chaturmas (the 4-month monsoon period), Jain dietary tradition restricts root vegetables, green leafy vegetables (due to insect risk in monsoon growth), and multi-seeded vegetables. Aadaten will:

Display a Chaturmas Suitable filter in Pure Pantry during this period.

Flag multi-seeded vegetables (brinjal, tomato, cucumber) as 'Check Before Purchase — Chaturmas Period'.

This Policy is reviewed annually. Aadaten's Jain Calendar (published by 1st January each year) is the reference document for all restriction periods. In case of conflict between this Policy and the annual calendar, the calendar prevails for operational purposes.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Privacy Policy describes how Aadaten Private Limited ("Aadaten", "We", "Us", "Our"), a company incorporated under the Companies Act, 2013 with CIN U47912MH2026PTC469786, collects, uses, processes, discloses, stores, and protects the personal data of Users of the Platform at www.aadaten.com, the Aadaten mobile applications (Customer App and Vendor App), WhatsApp communities, exhibitions, retail stores, restaurant, and cloud kitchen operations (collectively, the "Platform" or "Services").

Aadaten is the Data Fiduciary as defined under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025 ("DPDP Rules") for all personal data collected through or in connection with the Platform.

This Policy is compliant with: the Digital Personal Data Protection Act, 2023; the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; the Consumer Protection (E-Commerce) Rules, 2020; and applicable FSSAI regulations for food businesses.

This Policy applies to: (a) all registered and guest Users of aadaten.com and the Aadaten apps; (b) Sellers and Vendors onboarded on the Platform; (c) Exhibition visitors and stall exhibitors; (d) Restaurant and Cloud Kitchen customers; (e) WhatsApp Community members; (f) Enterprise and wholesale buyers; (g) Subscribers under the Global Vision vertical; and (h) any person whose personal data is processed by Aadaten in connection with any of the above.

Identity data: Full name, date of birth, gender.

Contact data: Email address, mobile number, postal address (delivery and billing).

Account data: Username, password (hashed), profile photograph (optional).

Transaction data: Order history, invoices, payment method details (card last 4 digits only — full card data is processed by Razorpay, our PCI-DSS compliant payment gateway; Aadaten does not store full card data).

Seller/Vendor data: Business name, PAN, GST number, bank account details for payouts, FSSAI license, product information.

Exhibition data: Stall registration details, business information, emergency contact.

Dietary preference data: Jain compliance level, dietary restrictions (classified as sensitive personal data under DPDP Act — collected only with explicit consent).

Device and technical data: IP address, browser type, device model, operating system, unique device identifiers.

Usage data: Pages visited, products viewed, search terms, time spent, click behaviour.

Location data: Approximate location derived from IP address; precise location only if you grant permission via the app for delivery purposes.

Cookie and tracking data: See Cookie Policy.

Payment confirmation data from Razorpay.

Login data if you use Google or Facebook OAuth for account creation (name, email, profile picture).

Aadaten processes personal data only on the following lawful bases under the DPDP Act:

Consent: For marketing communications, dietary preference storage, non-essential cookies, and any processing beyond the core transaction. You may withdraw consent at any time without prejudice to prior processing.

Contractual necessity: Processing required to fulfil your order, process your return, operate your Seller account, or deliver booked services.

Legal obligation: Processing required to comply with GST, FSSAI, RBI, Consumer Protection, and other applicable Indian laws.

Legitimate interests: Fraud detection, security, abuse prevention, platform analytics — only where your rights do not override our interests.

Consent for minors (under 18): Aadaten does not knowingly collect personal data from persons under 18 years of age without verifiable parental consent. Accounts may only be created by adults under the Indian Contract Act, 1872.

To process, fulfil, and communicate about orders, returns, refunds, and deliveries.

To operate your Seller account, process payouts, and manage compliance.

To provide customer support and resolve disputes or grievances.

To send transactional communications (order confirmations, shipping updates, invoices) via SMS, email, and WhatsApp.

To send marketing communications (new arrivals, offers, exhibition invitations) only if you have consented. You may opt out at any time.

To improve, personalise, and secure the Platform.

To comply with applicable laws, court orders, or regulatory requirements.

To detect and prevent fraud, abuse, and security threats.

To conduct analytics and business intelligence (in aggregated, anonymised form where possible).

Aadaten does not sell your personal data. We may share it with:

Sellers/Vendors: Only the delivery address, name, and contact number required to fulfil your order from that Seller. We do not share payment or financial data with Sellers.

Logistics partners: Name, address, and contact number for delivery.

Payment processor (Razorpay): Transaction data necessary to process your payment, subject to Razorpay's Privacy Policy.

Technology service providers: Cloud hosting, analytics, email/SMS platforms — bound by data processing agreements.

Legal and regulatory authorities: When required by law, court order, or government direction.

Business transfers: In the event of a merger, acquisition, or restructuring of Aadaten, subject to the acquiring entity honouring this Policy.

Aadaten primarily stores and processes your data in India. Where data is transferred outside India (e.g., to cloud infrastructure providers or analytics platforms with servers abroad), such transfers are made in compliance with the DPDP Act and applicable RBI or sectoral regulations. Aadaten ensures adequate contractual protections are in place for all cross-border transfers.

Transaction and order data: 7 years from the date of the last transaction (for GST and legal compliance).

Account data: Until account deletion + 90 days for technical de-provisioning.

Marketing consent data: Until consent is withdrawn, then deleted within 30 days.

CCTV footage from retail stores: 60 days, then overwritten.

Server logs: 90 days.

Under the DPDP Act, 2023, you have the right to:

Access: Request a summary of the personal data Aadaten holds about you.

Correction: Request correction of inaccurate or incomplete personal data.

Erasure: Request deletion of your personal data, subject to legal retention obligations.

Grievance: Raise a complaint with Aadaten's Grievance Officer (see Section 11).

Nominate: Nominate another person to exercise your rights on your behalf in the event of death or incapacity.

Withdraw consent: Withdraw consent for any processing that relies on consent, at any time.

To exercise any of these rights, write to: legalsupport@aadaten.com with subject line "Data Rights Request — [Your Name]". Aadaten will respond within 72 hours and resolve within 30 days.

Aadaten uses cookies and similar tracking technologies on the website and app. Types of cookies: Essential (cannot be disabled — required for checkout and login), Analytical (Google Analytics — can be opted out), Marketing (Meta Pixel — requires your consent). You may manage cookie preferences via the Cookie Settings link in the website footer. Please refer to our separate Cookie Policy for full details.

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the DPDP Act, 2023, the details of the Grievance Officer are:

Name

Nirav Shah

Designation

Director

Organisation

Aadaten Private Limited

Email

legalsupport@aadaten.com

Address

509, Krishna Bhavan, Ground Floor, S.V.P. Road, Opera House, Mumbai – 400004

Response time

Acknowledge within 48 hours; Resolve within 30 days

If you are dissatisfied with the resolution, you may approach the Data Protection Board of India once established, or the Consumer Disputes Redressal Forum, or the competent court in Mumbai.

Aadaten implements reasonable technical and organisational security measures including: TLS/SSL encryption in transit, hashed password storage, role-based access controls, PCI-DSS compliant payment processing through Razorpay, and periodic security reviews. In the event of a data breach, Aadaten will report to the Data Protection Board as mandated by the DPDP Rules, 2025.

Aadaten may update this Privacy Policy from time to time. Material changes will be notified to registered Users via email and prominent website notice at least 14 days before the change takes effect. Continued use of the Platform after the effective date constitutes acceptance.

This Policy is governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Data Safety & Security Policy ("Data Safety Policy") establishes Aadaten Private Limited's technical and organisational framework for protecting personal data processed on or through the Platform. This Policy supplements the Privacy Policy and is compliant with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the DPDP Rules, 2025, the Information Technology Act, 2000, and the RBI Tokenization Circular.

Aadaten classifies data into the following tiers for security purposes:

Tier 1 — Highly Sensitive

Payment data (processed by Razorpay), Seller bank details, DPDP-special-category data (dietary preferences, health data)

Tier 2 — Personal Data

Name, email, phone, address, order history, login credentials

Tier 3 — Operational Data

Platform analytics, server logs, aggregated business data

Tier 4 — Public Data

Product listings, published policies, public-facing content

Aadaten processes all payment transactions through Razorpay, a PCI-DSS Level 1 certified payment gateway.

Aadaten does NOT store full credit/debit card numbers, CVV codes, or card PINs. Only the last 4 digits of a card may be displayed for reference.

All card data is tokenised at source per RBI's Card-on-File Tokenization guidelines (Circular RBI/2021-22/40). Tokens are stored by Razorpay, not by Aadaten.

UPI transactions are processed through Razorpay's UPI gateway. VPA (Virtual Payment Addresses) are not stored by Aadaten beyond the transaction record.

Encryption in transit: All data transmitted between the User and the Platform is encrypted using TLS 1.2 or higher (HTTPS enforced on all pages).

Encryption at rest: Sensitive database fields (passwords, OTPs) are stored using industry-standard hashing (bcrypt or equivalent). Seller bank account details are encrypted at rest.

Access controls: Role-based access control (RBAC) ensures that Platform staff access only the data necessary for their function. No single employee has unrestricted access to the full User database.

Password security: Aadaten enforces minimum password complexity requirements. Passwords are never stored in plaintext.

OTP-based authentication: Aadaten uses OTP-based second-factor authentication for Seller accounts and high-value transactions.

Vulnerability management: Aadaten conducts periodic security reviews of the Platform and addresses critical vulnerabilities within 7 days of detection.

Third-party processor obligations: All third-party data processors (cloud hosting, analytics, email platforms) are bound by data processing agreements that require them to maintain security standards equivalent to or higher than those in this Policy.

In the event of a personal data breach:

Aadaten will assess the breach within 6 hours of detection.

In accordance with DPDP Rules 2025, Aadaten will report ALL personal data breaches to the Data Protection Board of India (DPBI) — irrespective of their severity — within the timeframe prescribed by the Rules (as notified).

Affected Data Principals will be notified without undue delay, with a description of the breach, the categories of data affected, and the remedial measures taken.

Aadaten will maintain a Breach Register documenting all incidents, even those resolved without external notification.

NOTE: Penalties under the DPDP Act for failure to report a breach or for inadequate security measures may extend up to ₹250 crore.

Aadaten stores all personal data of Indian Users on servers located within the Republic of India, in compliance with applicable Indian data localisation requirements and the DPDP Act. Any cross-border processing is governed by the mechanisms described in the Privacy Policy, Section 7.

Aadaten does not retain personal data beyond the periods specified in the Privacy Policy (Section 8). Upon the expiry of the retention period, or upon receipt of a verified erasure request:

Digital records are securely deleted using industry-standard deletion protocols.

Physical documents (where applicable) are shredded.

Backups containing personal data are purged within 90 days of the primary deletion.

Users are responsible for: maintaining the confidentiality of their account credentials; immediately reporting any suspected unauthorised access to their account to legalsupport@aadaten.com; ensuring the accuracy of personal data they provide; and not sharing OTPs, passwords, or account access with third parties.

For the Aadaten Vendor App and Customer App on Google Play Store, the Data Safety section is maintained in accordance with this Policy. The app collects: name, email, phone number, location (delivery only, with permission), order history, and payment tokens. The app does NOT share user data with third parties for advertising purposes without explicit consent.

For data safety concerns, suspected breaches, or access requests: legalsupport@aadaten.com | Subject: "Data Safety — [Issue Type]"

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Aadaten Private Limited ("Aadaten", "We", "Us", "Our"), governing your access to and use of the Platform at www.aadaten.com, the Aadaten mobile applications, and all associated services including the Ecommerce Marketplace, Aadaten Stores (Retail), Dine-In Restaurant, Chai Coffee, Jain Food Festival, Exhibitions, Cloud Kitchen, Marketing Services, Enterprise & Express (Wholesale), and Global Vision (Subscriptions) (collectively, the "Services").

BY ACCESSING THE PLATFORM OR USING ANY SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS, TOGETHER WITH THE PRIVACY POLICY, DATA SAFETY POLICY, JAIN INGREDIENT & PURITY POLICY, RETURN & REFUND POLICY, SHIPPING & DELIVERY POLICY, COOKIE POLICY, AND ALL OTHER POLICIES PUBLISHED ON THE PLATFORM (COLLECTIVELY, "THE POLICIES"). IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

Use of the Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872 — i.e., persons who are 18 years of age or older, of sound mind, and not disqualified from contracting by any applicable law.

Aadaten operates as a technology-enabled marketplace, lifestyle ecosystem, event organiser, and direct-service provider. In its marketplace capacity, Aadaten provides the Platform through which independent Sellers and Buyers interact. The commercial and contractual terms between Buyers and Sellers (price, shipping, returns) are governed by the applicable policies on the Platform. Aadaten is not the Seller of record for third-party Seller products, unless explicitly stated.

For products sold directly by Aadaten (own-brand or private-label), Aadaten is the Seller of record.

For Dine-In, Cloud Kitchen, Chai Coffee, and Exhibition services, Aadaten is the direct service provider.

You may browse the Platform without registration, but placing orders, booking stalls, or accessing personalised features requires a registered account.

You must provide accurate, current, and complete information during registration and keep it updated.

You are responsible for maintaining the confidentiality of your account credentials. Aadaten is not liable for losses resulting from unauthorised use of your account due to your failure to protect credentials.

Aadaten reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity.

One account per person. Corporate/business accounts must use a business email and provide GST/PAN details where required.

Aadaten is built on the principle that Jain philosophy — anchored in Ahimsa, Anekantavada, and Aparigraha — is a complete lifestyle science. By using the Platform, you acknowledge that:

All food, beverage, cosmetic, and wellness products listed on the Platform are subject to Aadaten's Jain Ingredient & Purity Policy.

Sellers are obligated to ensure product Jain compliance. Aadaten is not liable for Seller misrepresentation, but will investigate and delist non-compliant products upon receiving a valid complaint.

Seasonal restrictions (Paryushan, Oli) are applied on the Platform as described in the Paryushan & Oli Policy. Users are encouraged to verify product suitability for their specific observance practice with the Seller.

Placing an order on the Platform constitutes an offer to purchase, which becomes a binding contract upon Aadaten's or the Seller's order confirmation.

Prices on the Platform are inclusive of applicable GST unless stated otherwise. Prices are subject to change without notice prior to order placement.

Aadaten accepts: UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, popular wallets (PhonePe, Paytm, Google Pay), Cash on Delivery (subject to pincode availability), and bank transfer (for B2B/Enterprise orders).

All card transactions are processed by Razorpay (PCI-DSS Level 1 compliant). Aadaten does not store full card data.

In the event of a pricing error, Aadaten reserves the right to cancel the order and notify you before processing. A full refund will be issued for any payment already made.

COD orders: An additional COD handling fee may apply and will be disclosed at checkout. COD is not available for all pincodes or product categories (e.g., express orders above ₹5,000 may require prepayment).

Delivery timelines, return windows (currently 3 days from delivery for most categories — see Return & Refund Policy for category-specific rules), refund timelines, and non-returnable categories are governed by the Return, Refund & Cancellation Policy and the Shipping & Delivery Policy, which form part of these Terms by reference.

You must not use the Platform to:

List, sell, or promote products that violate the Jain Ingredient & Purity Policy.

Submit false or misleading product information, reviews, or identity details.

Engage in fraud, money laundering, or any illegal transaction.

Circumvent the Platform's payment system by transacting directly with Sellers to avoid Platform fees.

Use automated bots, scrapers, or crawlers to extract Platform data without written authorisation.

Post content that is defamatory, obscene, harassing, hateful, or in violation of any applicable Indian law.

Impersonate Aadaten, its staff, or any other User.

Upload malware, viruses, or any code intended to disrupt Platform functionality.

The name "Aadaten", the Aadaten logo, all Platform content, product images (of Aadaten own-brand products), collection names (AHIMSA SUIT, PURE PANTRY, LIVING ATELIER, WELLNESS LABS, COUTURE & ACCENTS, LIFESTYLE CONCIERGE, JAYNA PURVAK KITCHEN, JAIN SATVIC ATELIER), and all associated branding are the exclusive intellectual property of Aadaten Private Limited.

Third-party Seller product images and descriptions are the intellectual property of respective Sellers.

You may not reproduce, distribute, or commercially exploit any Aadaten IP without prior written permission. Permitted personal, non-commercial use includes saving or printing Platform content for personal reference.

Aadaten does not guarantee the quality, safety, or legality of products listed by third-party Sellers beyond the compliance framework described in the Jain Ingredient Policy and Vendor Agreement. Aadaten facilitates the transaction but is not liable for product defects or misrepresentation by Sellers, subject to the Consumer Protection Act, 2019. Where Aadaten is the Seller of record (own-brand products), full liability lies with Aadaten.

Professionals listed under the Lifestyle Concierge vertical (MDs, lawyers, wealth advisors, architects, matchmakers, Vastu consultants, astrologers, life coaches) are independent professionals and not employees or agents of Aadaten. Aadaten makes no representation as to the qualifications, licensing, or accuracy of advice given by these professionals. Any engagement with a Lifestyle Concierge professional is directly between you and the professional. Aadaten is not liable for any outcomes, losses, or damages arising from such engagement.

To the maximum extent permitted by applicable law, Aadaten's total liability to you for any claim arising out of or relating to the Platform or Services shall not exceed the amount you paid for the specific transaction giving rise to the claim, or ₹5,000 (five thousand rupees), whichever is lower.

Aadaten shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profit, loss of data, or loss of goodwill, arising from your use of the Platform.

Nothing in these Terms limits liability for death or personal injury caused by Aadaten's negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under applicable law (including the Consumer Protection Act, 2019).

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties for 30 days. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. For consumer disputes, the Consumer Disputes Redressal Forum with appropriate jurisdiction shall have concurrent jurisdiction as provided under the Consumer Protection Act, 2019.

Aadaten reserves the right to modify these Terms at any time. Material changes will be notified via email and Platform notice at least 14 days in advance. Continued use of the Platform after the effective date of the revised Terms constitutes acceptance.

Name

Nirav Shah

Designation

Director

Email

legalsupport@aadaten.com

Response SLA

Acknowledge 48 hrs; Resolve 30 days

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten Private Limited is committed to ensuring a fair, transparent, and timely resolution of all return, refund, and cancellation requests. This Policy governs all purchases made through aadaten.com, the Aadaten mobile app, Aadaten Stores (Retail), and Cloud Kitchen/Dine-In orders.

This Policy is compliant with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

The standard return window is 3 (three) days from the date of delivery. Category-specific exceptions are as follows:

Category

Return Window

Conditions

Apparel (Couture & Accents)

3 days

Unwashed, unworn, original tags attached, original packaging.

Living Atelier (Cookware, Home)

3 days

Unused, original packaging intact, no scratches/damage by buyer.

Wellness & Beauty (sealed)

3 days

Sealed and unopened only. Opened cosmetics are non-returnable.

Pure Pantry — Packaged Food

3 days

Damaged/defective/wrong item only. Not returnable if opened.

Fresh/Perishable Food

Non-returnable

Report damage/wrong item within 12 hours of delivery with photo.

Cloud Kitchen / Dine-In Orders

Non-returnable

Wrong or inedible item: report within 2 hours with photo/video.

Electronics & Tech

3 days

Defective/damaged in transit only. DOA (Dead on Arrival) with unboxing video.

Jewellery (Pure Jewellery)

3 days

Original packaging, certificate of authenticity intact. No alterations.

Spiritual / Puja Items

3 days

Unused, original packaging only.

Digital Products (Wisdom Digital)

Non-returnable

No refund after digital content is accessed/downloaded.

Exhibition Stall Bookings

See Exhibition Policy

Governed by Exhibition Stall Booking Terms separately.

Lifestyle Concierge Services

Non-returnable

Service bookings: See individual service T&Cs.

The following items are non-returnable under any circumstances (except in case of delivery of a wrong item or item damaged in transit, which must be reported within 12 hours of delivery with photographic evidence):

Any food item that has been opened or consumed.

Personal care, cosmetics, and hygiene products that have been opened or used.

Earrings, nose pins, and intimate apparel (for hygiene reasons).

Custom-made, personalised, or made-to-order items.

Perishable items including fresh fruits, vegetables, dairy, and baked goods.

Digital products (ebooks, videos, courses) once accessed.

Items explicitly marked 'non-returnable' on the product listing.

Log in to your Aadaten account and go to 'My Orders'.

Select the relevant order and click 'Request Return'.

Select the return reason and upload photos/video of the item and packaging (mandatory).

Aadaten will approve or reject the return request within 48 hours.

If approved, a reverse pickup will be scheduled within 2–4 business days. Keep the item in its original packaging.

Refund is initiated within 2 business days of the returned item being received and verified at our facility.

Alternatively, email legalsupport@aadaten.com with your Order ID, photos, and return reason.

Original Payment Method

Refund Timeline (after return receipt)

UPI

3–5 business days

Credit / Debit Card

5–7 business days

Net Banking

5–7 business days

Wallets (PhonePe, Paytm, etc.)

1–3 business days

Cash on Delivery

Refund to Bank Account: 5–7 business days (NEFT/IMPS)

Bank Transfer (B2B)

7–10 business days

Aadaten may offer, at its discretion, an Aadaten Store Credit as an alternative to a cash refund, redeemable on the next purchase. Acceptance of Store Credit is voluntary.

Orders can be cancelled for free within 1 hour of placing the order, before dispatch.

After 1 hour but before dispatch: Cancellation may be permitted at Aadaten's discretion. A refund will be issued in full.

After dispatch: Cancellation is not permitted. Please initiate a return upon delivery.

Cloud Kitchen / Dine-In orders: Cancellation is permitted within 5 minutes of placing the order. After 5 minutes, the order is typically in preparation and cannot be cancelled.

Aadaten or a Seller may cancel an order due to: product being out of stock, pricing error, payment failure, or inability to deliver to the specified location. A full refund will be issued within 2–3 business days.

If you receive a damaged, defective, or wrong item, you must: report within 12 hours of delivery (food/perishables) or 3 days (all other categories); upload unboxing video or photos clearly showing the damage and the product label. Aadaten will arrange replacement or full refund at no additional cost.

For in-store purchases at Aadaten Stores: bring the item with the original bill within 3 days of purchase. Item must be unused, in original packaging, and in saleable condition. Food items, opened cosmetics, and earrings are non-returnable in-store.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Shipping & Delivery Policy governs all deliveries of physical products ordered through aadaten.com and the Aadaten mobile app. All orders are shipped from Aadaten's or Seller's warehouse/facility. Aadaten currently delivers across India (domestic shipping). International shipping will be activated under the Global Vision vertical — a dedicated International Shipping Policy will be published when activated.

Orders placed before 12:00 PM IST on a business day (Monday to Saturday, excluding public holidays) are typically processed on the same day. Orders placed after 12:00 PM or on Sundays/holidays are processed the next business day. Cloud Kitchen and Dine-In orders: real-time processing — see Section 7.

Zone

States/Cities

Local (Mumbai)

Mumbai, Thane, Navi Mumbai

Zone A

Maharashtra, Gujarat, Goa

Zone B

Delhi, Rajasthan, MP, UP, Punjab, Haryana

Zone C

Karnataka, Tamil Nadu, Andhra, Telangana, Kerala

Zone D

West Bengal, Bihar, Odisha, Jharkhand

Zone E

Northeast states, J&K, Himachal, Uttarakhand

Remote/Non-serviceable Areas

Certain pincodes may not be serviceable

These are estimated timelines. Aadaten does not guarantee delivery within these periods during force majeure events, strikes, natural disasters, or peak season surges (Diwali, Paryushan, etc.).

Free shipping on orders above ₹999 (unless otherwise specified for certain product categories or during promotional periods).

For orders below ₹999, a shipping fee (displayed at checkout) applies and varies by zone and product weight.

COD orders: an additional COD handling fee (₹50–₹100) may apply and will be displayed at checkout.

Bulky or heavy items (furniture, large cookware): additional volumetric freight charges apply as displayed at checkout.

A tracking link will be sent via SMS and email upon dispatch. You can also track your order under 'My Orders' in your account. Aadaten uses third-party logistics partners for delivery. Tracking updates may take 12–24 hours to reflect after dispatch.

If a delivery attempt fails due to incorrect address or the customer being unavailable, the courier will attempt delivery 2 more times over the next 2 business days.

After 3 failed attempts, the order will be returned to Aadaten's facility. A refund (less forward shipping charges) will be issued within 7 business days.

To reattempt delivery after a failed attempt, contact us within 24 hours of the failed attempt.

If you receive a package that is visibly damaged, torn, or tampered with: do not accept it, or if accepted, document with unboxing video immediately. Report within 24 hours to legalsupport@aadaten.com with photos and Order ID. Aadaten will arrange replacement at no cost.

Delivery area for Cloud Kitchen: within applicable delivery radius as shown at checkout (based on your pincode).

Estimated delivery time: 30–60 minutes from order confirmation (varies by location, time of day, and kitchen load).

A delivery fee applies for Cloud Kitchen orders and is displayed at checkout.

Aadaten is not liable for delays caused by traffic, weather, or force majeure.

Aadaten works with reputed courier partners including BlueDart, Delhivery, Ekart, and India Post EMS for standard deliveries. For Cloud Kitchen, Aadaten's own delivery fleet or partner services are used. The selection of courier is at Aadaten's discretion.

Bulk and wholesale orders (Enterprise & Express vertical) are shipped via dedicated freight or FTL/LTL trucking. Delivery timelines for bulk orders are agreed upon at the time of purchase order confirmation. A separate logistics arrangement is made for orders above 50 kg or above ₹50,000 in value.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten Private Limited is committed to fair, prompt, and transparent resolution of all grievances raised by Users, Sellers, Exhibition Visitors, Exhibitors, Restaurant & Cloud Kitchen Customers, and any other stakeholders of the Platform. This Policy is established in compliance with the Consumer Protection (E-Commerce) Rules, 2020 (Rule 6), the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.

Name

Nirav Shah

Designation

Director — Aadaten Private Limited

Email

legalsupport@aadaten.com

Office Address

509, Krishna Bhavan, Ground Floor, S.V.P. Road, Opera House, Mumbai – 400004, Maharashtra

Operating Hours

Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays)

Acknowledgement SLA

Within 48 hours of receipt of grievance

Resolution SLA

Within 30 calendar days of acknowledgement

The Grievance Officer has been duly authorised by Aadaten's Board of Directors to receive, investigate, and resolve grievances on behalf of the Company.

Order-related: Non-delivery, delayed delivery, wrong item delivered, damaged item.

Product quality: Ingredient non-compliance, adulteration, packaging defect, short weight.

Refund-related: Refund not received, incorrect refund amount.

Account-related: Unauthorised access, account suspension, billing disputes.

Seller conduct: Seller misrepresentation, Jain ingredient policy violation, abusive communication.

Privacy & data: Suspected data breach, unauthorised use of personal data, requests for data access/erasure.

Marketplace: Counterfeit or infringing products, IP violations.

Exhibition: Stall booking disputes, cancellation refunds, venue complaints.

Restaurant/Cloud Kitchen: Food safety concerns, order accuracy, hygiene.

Any other concern relating to the use of the Platform.

Step 1 — Self-Service: Log in to aadaten.com > 'My Orders' > raise a return/complaint request. Most standard order issues are resolved at this stage within 24–48 hours.

Step 2 — Customer Support: Contact Aadaten Customer Support via WhatsApp (9004444039) or email (legalsupport@aadaten.com) with your Order ID and issue description.

Step 3 — Formal Grievance: If the issue is not resolved in Steps 1–2, submit a formal grievance to the Grievance Officer at legalsupport@aadaten.com with subject line: 'FORMAL GRIEVANCE — [Order ID / Issue Type]'.

Step 4 — Escalation: If the Grievance Officer's resolution is unsatisfactory, you may approach the Consumer Disputes Redressal Forum (District/State/National as applicable under the Consumer Protection Act, 2019) or the Data Protection Board of India (for privacy matters).

Action

Timeline

Acknowledgement of formal grievance

Within 48 hours of receipt

Interim response / investigation update

Within 10 business days

Final resolution

Within 30 calendar days of acknowledgement

Refund processing (where applicable)

Within 3–7 business days after resolution

Complex cases (e.g., Seller fraud, large-value disputes, legal proceedings) may require additional time beyond 30 days. The Grievance Officer will communicate expected timelines in such cases.

Sellers with grievances related to account suspension, commission disputes, payout delays, or listing violations may submit a formal grievance to legalsupport@aadaten.com with subject line 'SELLER GRIEVANCE — [Seller ID / Issue]'. The same 48-hour acknowledgement and 30-day resolution SLA applies.

Grievances relating to exhibition stall bookings, cancellations, or event conduct should be submitted to legalsupport@aadaten.com with subject line 'EXHIBITION GRIEVANCE — [Edition Number / Issue]' within 7 days of the event.

The Grievance Officer cannot override applicable Indian laws, court orders, or regulatory directives. The Grievance Officer's resolution is binding on Aadaten but Users retain the right to approach statutory consumer forums and courts.

In compliance with the IT Intermediary Guidelines, 2021, Aadaten will publish a monthly/annual Grievance Report on the Platform (as required) detailing the number and category of grievances received and resolved.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit aadaten.com or use the Aadaten app. They enable the Platform to remember your preferences, maintain your session, and provide relevant content. This Cookie Policy explains what cookies Aadaten uses, why, and how you can manage them. This Policy forms part of the Privacy Policy.

Cookie Type

Purpose

Essential Cookies

Required for basic Platform functionality — login session, shopping cart, checkout. Without these, the Platform cannot function.

Functional Cookies

Remember your preferences (language, currency, Jain dietary filter settings).

Analytics Cookies

Understand how Users navigate the Platform (Google Analytics). Data is aggregated and anonymised.

Marketing / Retargeting Cookies

Track your activity to show relevant ads on other platforms (Meta Pixel / Facebook Pixel, Google Ads).

Session Cookies

Temporary cookies deleted when you close your browser. Used for cart and session management.

The following third-party services may place cookies on your device when you use the Platform:

Google Analytics (analytics.google.com): Usage and performance analytics.

Meta Pixel (Facebook/Instagram): Marketing and retargeting. Active only if you consent.

Razorpay: Payment processing (essential — session-based only, not persistent tracking).

Aadaten does not control third-party cookies. Please review the privacy policies of these providers for details on their cookie practices.

On your first visit to aadaten.com, a Cookie Consent Banner will appear. You may:

Accept All: Enable all cookies including analytics and marketing.

Reject Non-Essential: Only essential and functional cookies will be active.

Manage Preferences: Choose which categories of cookies to enable.

You can change your cookie preferences at any time via the 'Cookie Settings' link in the footer of the website. Note: Disabling essential cookies will prevent certain Platform features (checkout, login) from functioning correctly.

Google Chrome: Settings > Privacy & Security > Clear Browsing Data > Cookies.

Safari: Preferences > Privacy > Manage Website Data.

Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data.

Mobile browsers: App settings > Browser Privacy > Clear Cookies.

Session cookies: Deleted when browser closes. Persistent cookies (analytics, preferences): Retained for up to 12 months. Marketing cookies: Retained per the third-party platform's settings (typically 30–90 days).

This Cookie Policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the IT Act, 2000. Marketing cookies are activated only on the basis of explicit, informed consent. You may withdraw consent at any time without detriment to your use of the Platform.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Payment Terms & Billing Policy governs all financial transactions made through the Platform at aadaten.com and the Aadaten mobile app. By placing an order, booking a stall, or purchasing any service, you agree to these Payment Terms.

Method

Details

UPI

All UPI-enabled apps (Google Pay, PhonePe, BHIM, Paytm, etc.)

Credit / Debit Cards

Visa, Mastercard, RuPay — processed by Razorpay

Net Banking

All major Indian banks via Razorpay

Digital Wallets

PhonePe, Paytm, Amazon Pay, and other Razorpay-supported wallets

Cash on Delivery (COD)

Available on select pincodes; subject to product category eligibility and order value limits

Bank Transfer (NEFT/RTGS)

Available for Enterprise, Wholesale, and bulk orders above ₹10,000

EMI

Credit card EMI and No-Cost EMI (select banks) — availability shown at checkout

All online payment transactions are processed through Razorpay Payments Private Limited, a PCI-DSS Level 1 certified payment gateway. By using the Platform, you also agree to Razorpay's Terms of Service and Privacy Policy.

Aadaten does NOT store your full credit/debit card number or CVV at any time.

Card details are tokenised per RBI Card-on-File Tokenization Circular (effective 1 October 2022). Tokens are managed by Razorpay.

Aadaten has no visibility into your complete card number beyond the last 4 digits.

All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated.

Aadaten's GSTIN: 27ABFCA2713H1ZX. A GST-compliant tax invoice is generated for every paid transaction and is accessible under 'My Orders' in your account.

Applicable GST rates vary by product category (e.g., food items at 5% or 12%; cosmetics/apparel at 12% or 18% as per GST schedules).

For B2B/Enterprise buyers registered for GST: your GSTIN must be provided at checkout to receive a B2B tax invoice eligible for input tax credit.

COD is available for eligible orders (typically up to ₹5,000 — limits are displayed at checkout).

A COD handling fee is applicable and displayed at checkout before order confirmation.

COD is not available for: digital products, subscription services, exhibition stall bookings, Enterprise orders, and orders to certain remote pincodes.

For COD returns/refunds, the refund will be credited to your provided bank account (NEFT/IMPS) within 5–7 business days. Cash is not refunded in person.

If your payment fails, no amount is debited. If an amount is debited and the order is not confirmed, it will be automatically reversed to the original payment method by Razorpay within 5–7 business days. If you experience any issue with a payment reversal, contact legalsupport@aadaten.com with your transaction ID and bank reference number.

For subscription services under Global Vision and recurring orders: Aadaten follows RBI's e-Mandate framework for auto-debit. You will receive a pre-debit notification at least 24 hours before each auto-debit. You may modify or cancel your auto-debit mandate at any time via your account settings or by contacting us. Cancellation of a subscription mandate does not cancel pending orders already in fulfilment.

A GST-compliant tax invoice is automatically generated and made available under 'My Orders' within 24 hours of order confirmation. For Exhibition stall bookings, a booking receipt and separate GST invoice are issued. For Dine-In and Cloud Kitchen orders, a digital receipt is issued via email/SMS. For Enterprise/B2B orders, invoices are issued within 2 business days of order confirmation.

If you believe a charge on your card is incorrect or unauthorised, contact legalsupport@aadaten.com before raising a chargeback with your bank. Aadaten will investigate and resolve payment disputes within 7 business days. Raising a chargeback without first contacting Aadaten may result in temporary account suspension pending investigation.

All transactions on the Platform are currently in Indian Rupees (INR). International currency support will be enabled under the Global Vision vertical in future phases.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Vendor & Seller Agreement (“Seller Agreement”) is entered into between Aadaten Private Limited (“Aadaten”, “Platform”) and the Seller (“You”, “Vendor”) registering to sell products through www.aadaten.com, the Aadaten Vendor App, or any other channel operated by Aadaten. By completing the Seller registration and clicking ‘I Agree’, you enter into a binding agreement governed by these terms. Sellers must: be at least 18 years old; be a legally registered business entity or individual with valid GST/PAN; possess all applicable licences for the products you sell (FSSAI for food, Drug Licence for supplements, BIS certification where applicable); and have a valid Indian bank account for payouts.

This is a non-negotiable condition of listing on the Platform:

All products listed on the Platform must comply with the Aadaten Jain Ingredient & Purity Policy (published at aadaten.com/jain-policy) at the time of listing and on an ongoing basis.

Sellers must complete the Jain Ingredient Declaration Form for each SKU.

Any change in product formulation, ingredients, supplier, or manufacturing facility that affects Jain compliance must be notified to Aadaten within 48 hours.

Aadaten reserves the right to delist any product found to be non-compliant without prior notice.

Misrepresentation of Jain compliance is grounds for immediate permanent account termination and recovery of all payouts held, plus applicable penalties.

Accurate, complete product descriptions, ingredient lists, and images are mandatory.

FSSAI license number of the manufacturer must be provided for all food/beverage products.

Products containing alcohol, tobacco, meat, eggs, or root vegetables (per the Jain Policy) are not permitted unless sold in a designated non-Jain zone (if activated in the future).

Counterfeit, stolen, or IP-infringing products are strictly prohibited.

Products making unsubstantiated health or medicinal claims are prohibited.

Sellers must not copy or reproduce Aadaten’s product images, descriptions, or brand materials.

Aadaten charges a platform commission on each sale, as specified in the Seller Dashboard and Seller onboarding communication. Commission rates vary by product category.

Payouts are processed on a weekly cycle (T+7 from the date of order delivery confirmation) to your registered bank account, after deduction of commission, return adjustments, and applicable TDS. Payouts are subject to a minimum threshold of ₹500 per cycle; balances below the threshold roll forward to the next cycle.

TDS: Aadaten will deduct Tax Deducted at Source (TDS) as applicable under Section 194-O of the Income Tax Act on marketplace commissions. TDS certificates are issued quarterly.

Aadaten may withhold payouts if there are pending customer complaints, return disputes, or compliance investigations. Aadaten will notify the Seller of any withholding within 48 hours.

Sellers must confirm orders within 24 hours of placement.

Sellers must dispatch confirmed orders within 2 business days (unless a longer processing time is explicitly declared on the listing).

Sellers are responsible for proper packaging that prevents damage in transit, maintains food safety standards (for food products), and reflects the premium Aadaten brand standard.

Sellers must provide valid tracking information upon dispatch.

Sellers must honour Aadaten’s Return, Refund & Cancellation Policy. The cost of return logistics for Seller-fault returns (wrong item, defective, non-compliant) is borne by the Seller. For buyer-fault returns (change of mind within policy window), logistics costs are shared as per the commission structure. Sellers must resolve customer complaints forwarded by Aadaten within 48 hours.

Product images and content uploaded by the Seller remain the Seller’s IP. However, by uploading to the Platform, Sellers grant Aadaten a non-exclusive, royalty-free licence to use, display, and reproduce the images for Platform operations, marketing, and promotional purposes. Sellers warrant that they have all necessary rights to the content they upload.

Aadaten may suspend or terminate a Seller account for: Jain Policy non-compliance; fraudulent activity; repeat negative customer feedback; failure to fulfil orders; IP infringement; or violation of these terms.

Suspension is typically preceded by a written warning, except in cases of fraud, Jain Policy misrepresentation, or regulatory violation where immediate action is required.

Upon termination, pending payouts will be held for 45 days to allow for return/dispute resolution, then released less any outstanding dues.

Sellers shall indemnify and hold harmless Aadaten, its directors, employees, and agents from any claims, losses, damages, penalties, or costs (including legal fees) arising from: the Seller’s products (including Jain compliance issues, FSSAI violations, product defects); the Seller’s use of the Platform; the Seller’s infringement of third-party IP; or any breach of this Agreement.

This Agreement is governed by the laws of India. Disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, at Mumbai, before a sole arbitrator appointed by Aadaten. The seat of arbitration shall be Mumbai.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten Private Limited operates as a Food Business Operator (FBO) under the Food Safety and Standards Act, 2006 (“FSS Act”) in respect of its Cloud Kitchen, Dine-In Restaurant, Chai Coffee, Jain Food Festival, and food product listings on the marketplace. Aadaten’s FSSAI license application is currently in process. The applicable FSSAI license number(s) will be prominently displayed on all relevant pages of the Platform, physical premises, and product packaging immediately upon receipt, as required by law and in full compliance with FSSAI regulations.

All third-party Sellers listing food or beverage products on the Platform must display their valid FSSAI license or registration number on their product listings and in their Seller profile. Failure to do so will result in product delisting.

Aadaten acknowledges and implements the FSSAI advisory issued to e-commerce Food Business Operators in December 2024. Specifically:

Last-Mile Delivery Personnel Training: Aadaten’s delivery personnel are trained in food safety and hygiene practices as per FSSAI’s FoSTaC (Food Safety Training and Certification) guidelines.

Accurate Product Claims: Aadaten verifies Seller product claims and reserves the right to remove listings with false health, nutritional, or Jain-compliance claims.

Minimum Shelf Life / Expiry Display: All food product listings on the Platform must display the minimum remaining shelf life at the time of expected delivery and the expiry date.

FSSAI Hygiene Rating Display: Where applicable, Aadaten’s hygiene rating will be displayed at the physical premises and on the Platform upon receipt of the formal rating from FSSAI.

Warehouse Hygiene: Aadaten’s cloud kitchen and storage facilities are maintained in compliance with Schedule 4 of the FSS (Licensing & Registration) Regulations, 2011.

Sellers of food products must hold a valid FSSAI license (Central or State, as applicable based on turnover and business type) or FSSAI Basic Registration for small businesses.

Sellers must comply with the FSS (Food Product Standards and Food Additives) Regulations, 2011, and the FSS (Labelling and Display) Regulations, 2020.

Mandatory label information for packaged food: Product name, list of ingredients, nutritional information (per 100g/ml), FSSAI license number, manufacturer name and address, net weight, best-before/expiry date, batch number, country of origin, allergen declaration.

For Jain-certified products: additionally display Jain Certified badge as per Aadaten Jain Policy.

No use of non-permitted food colours, flavours, or additives as per FSS (Permissible Additions of Flavours in Food Products) Regulations.

Aadaten requires all Sellers to declare the presence of the following major allergens on product listings (as per FSS Labelling Regulations 2020):

Cereals containing gluten (wheat, rye, barley, oats, spelt).

Crustaceans and shellfish.

Eggs and egg products.

Fish and fish products.

Peanuts (groundnuts) and products thereof.

Soya and products thereof.

Milk and dairy products (including lactose).

Tree nuts (almonds, cashews, walnuts, pistachios, etc.).

Sesame seeds and products thereof.

Sulphur dioxide and sulphites at concentrations > 10 ppm.

Cross-contamination warnings (‘May contain traces of…’) must also be disclosed where applicable.

If you receive a food product that appears spoiled, incorrectly labelled, contaminated, or non-compliant with the Jain Ingredient Policy, report immediately to: legalsupport@aadaten.com | Subject: ‘FOOD SAFETY COMPLAINT — [Order ID]’. Aadaten will investigate within 48 hours and file a report with FSSAI if the complaint meets the threshold for regulatory reporting under the FSS Act. Sellers whose products generate food safety complaints may be suspended pending investigation.

Cloud Kitchen operations are conducted in compliance with applicable FSSAI licensing requirements. The FSSAI license number will be displayed on the Platform and all packaging upon receipt.

All meals are prepared using Jain-compliant ingredients as per the Jain Ingredient Policy.

Separate utensils and preparation zones are maintained for different dietary preparation requirements.

Packaging is food-grade, tamper-evident, and appropriately labelled with preparation time and delivery window.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

These Exhibition Stall Booking Terms & Conditions ("Exhibition Terms") govern all bookings made by Exhibitors for stalls at Aadaten Exhibitions, Jain Food Festivals, and all other events organised or co-organised by Aadaten Private Limited ("Aadaten", "Organiser"). By making a stall booking, the Exhibitor agrees to be bound by these Exhibition Terms, together with the general Terms & Conditions and Jain Ingredient & Purity Policy published on aadaten.com.

'Exhibition' or 'Event': Any exhibition, food festival, trade fair, or showcase event organised by Aadaten.

'Exhibitor': The individual, firm, or company booking a stall at the Exhibition.

'Stall': The allotted floor space at the Exhibition venue assigned to the Exhibitor.

'Booking Confirmation': Written confirmation (email/WhatsApp) from Aadaten confirming the stall allotment upon receipt of the advance booking amount.

'Edition': Each individual event (e.g., Aadaten Exhibition Edition 8).

Enquire via WhatsApp (9004444039) or the aadaten.com exhibition page.

Aadaten confirms stall availability and shares the Stall Booking Form and payment details.

Exhibitor completes the Booking Form with business details, product categories, and GST information.

Pay the advance booking amount (as specified in the offer) to confirm the booking. Booking is NOT confirmed until advance payment is received and Booking Confirmation is issued by Aadaten.

Balance payment is due 15 days before the event date (or as specified in the Booking Confirmation). Failure to pay the balance by the due date may result in stall reallocation without refund of advance.

Stall location, size, and position within the venue are assigned by Aadaten at its sole discretion. Preferences are noted but not guaranteed.

Setup is permitted on the day before the event (timings communicated by Aadaten) and must be completed before the event opens to visitors.

All electrical requirements must be declared at the time of booking. Additional electrical load beyond the standard provision will incur extra charges.

Stall branding and decor must conform to the aesthetic guidelines shared by Aadaten with each Exhibitor. Aadaten reserves the right to require modification of decor that violates these guidelines.

Stall dimensions and standard provisions (table, chairs, backdrop) vary by stall type and are specified in the Booking Confirmation.

Only products that comply with the Aadaten Jain Ingredient & Purity Policy are permitted for display, demonstration, and sale at Aadaten Exhibitions and Jain Food Festivals. The following are strictly prohibited:

Meat, poultry, seafood, or any non-vegetarian products.

Products containing onion, garlic, or root vegetables (standard Jain prohibition).

Alcoholic beverages.

Products with false or unsubstantiated health claims.

Counterfeit or IP-infringing products.

Aadaten reserves the right to require immediate removal of any non-compliant products from the stall without compensation.

The following cancellation terms apply from the date of Booking Confirmation:

Cancellation Timeline

Refund Entitlement

More than 30 days before event

Full refund of advance paid (less processing charges of 5%)

15–30 days before event

50% refund of total stall fee paid

7–14 days before event

25% refund of total stall fee paid

Less than 7 days before event

No refund

No-show (no cancellation notice given)

No refund; Exhibitor liable for balance if unpaid

Cancellation requests must be submitted in writing to legalsupport@aadaten.com with the Booking Confirmation number.

In the event of force majeure (natural disaster, government directive, pandemic, venue unavailability, or any event beyond Aadaten's control), Aadaten reserves the right to cancel or reschedule the Exhibition. In such cases: Aadaten will provide maximum possible advance notice; Exhibitors may transfer their booking to the next edition or receive a full refund of amounts paid. Aadaten shall not be liable for any consequential losses (travel, accommodation, production costs) incurred by Exhibitors.

Exhibitors must be present at their stall throughout official exhibition hours. Unstaffed stalls may be temporarily closed by Aadaten without compensation.

Exhibitors must maintain cleanliness and order within and around their stall.

Soliciting or disturbing visitors outside the Exhibitor's allocated stall area is prohibited.

Subletting of stall space to third parties is strictly prohibited.

Exhibitors are responsible for the safety of their products, displays, and property at the venue. Aadaten is not liable for loss, theft, or damage to Exhibitor property.

Exhibitors must comply with all venue-specific rules and fire safety regulations.

By participating in an Aadaten Exhibition, Exhibitors consent to being photographed and filmed during the event for Aadaten's marketing, social media, press, and archival purposes. Exhibitors wishing to opt out of media coverage must notify Aadaten in writing at least 7 days before the event.

Stall booking fees are subject to GST at the applicable rate (currently 18% under SAC 998596 — Exhibition and Convention Services). Aadaten will issue a GST-compliant invoice for all stall booking fees. Exhibitors must provide their GSTIN at the time of booking to receive a B2B tax invoice eligible for input tax credit.

Aadaten's liability to any Exhibitor arising out of or in connection with an Exhibition is limited to the stall fee paid for that edition. Aadaten shall not be liable for indirect, consequential, or punitive losses.

Disputes arising from these Exhibition Terms shall be subject to good-faith negotiation for 15 days. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten Private Limited is registered under the Goods and Services Tax (GST) Act, 2017.

Legal Name

Aadaten Private Limited

GSTIN

27ABFCA2713H1ZX

State Code

27 — Maharashtra

Registration Type

Regular

Registered Address

509, Krishna Bhavan, Ground Floor, S.V.P. Road, Opera House, Mumbai – 400004

Aadaten issues GST-compliant tax invoices for all taxable transactions. Tax invoices include: Aadaten's GSTIN, invoice number, invoice date, Buyer's name and GSTIN (for B2B), product/service description, HSN/SAC code, taxable value, applicable GST rate and amount (CGST + SGST for intra-state; IGST for inter-state), and total invoice value. Invoices are accessible under 'My Orders' in your account and are also emailed at the time of delivery confirmation.

Category

GST Rate

Fresh fruits & vegetables

Nil

Unbranded grains, cereals, pulses (non-packaged)

Nil

Branded packaged food

5% to 12%

Spices

5%

Packaged snacks & confectionery

12–18%

Clothing & apparel (< ₹1,000 per piece)

5%

Clothing & apparel (> ₹1,000 per piece)

12%

Jewellery (imitation)

3%

Cosmetics / Personal care

18%

Cookware / Kitchen items

12–18%

Exhibition services

18%

Restaurant / Cloud Kitchen (no alcohol)

5% (no ITC)

Digital / Subscription services

18%

GST rates are subject to change by the GST Council. Aadaten applies the prevailing rates at the time of the transaction.

Business buyers registered under GST who provide their GSTIN at checkout will receive B2B tax invoices showing CGST/SGST or IGST as applicable, enabling input tax credit (ITC) claims. Aadaten files GSTR-1 on time to ensure your invoices appear in your GSTR-2B. For ITC queries, contact legalsupport@aadaten.com with your invoice reference.

For Sellers on the Aadaten marketplace, TDS is deducted under Section 194-O of the Income Tax Act at the applicable rate (currently 1% for individuals/HUFs, 2% for others) on the gross transaction value of sales facilitated through the Platform. TDS certificates (Form 16A/26AS) are issued quarterly. Sellers may view TDS deductions in the Seller Dashboard.

Currently, all transactions on the Platform are in INR and governed by Indian GST. When international shipping is activated under Global Vision, applicable customs duty, import/export regulations, and cross-border tax treatment will be governed by the International Shipping Policy (to be published).

For any GST or billing-related queries: legalsupport@aadaten.com | Subject: 'GST Query — [Invoice No.]'

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

The information, content, products, and services available on www.aadaten.com and through Aadaten's associated platforms are provided on an 'as is' and 'as available' basis. While Aadaten takes all reasonable care to ensure accuracy, Aadaten makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Platform or its content.

Products listed under Wellness Labs, Vitality & Energy, Daily Wellness, and The Mother & Child categories are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information provided on product listings is for general informational and educational purposes only and is NOT a substitute for professional medical advice, diagnosis, or treatment. Consult a qualified healthcare provider before using any wellness supplement, herbal preparation, or health product.

Health claims made by Sellers on their product listings are the Sellers' responsibility. Aadaten does not independently verify all health claims and disclaims liability for any health outcomes arising from the use of Seller-listed products.

While Aadaten implements rigorous Jain Ingredient & Purity Standards, the determination of whether a product is suitable for your specific Jain observance practice is ultimately a personal and spiritual matter. Aadaten's Jain-Certified designation reflects compliance with Aadaten's Standard Jain framework. Individuals following stricter personal practices (e.g., Paryushan-grade, Sthanakvasi, specific Sampraday guidelines) should verify individual product ingredients with the Seller before purchase.

Services offered under the Lifestyle Concierge vertical — including but not limited to Numerology, Astro-Analytics, Vastu Energy Audits, Mindfulness Coaching, and Matrimony — are offered by independent third-party professionals, not by Aadaten. These services are for guidance, informational, and personal development purposes only. Aadaten does not endorse, validate, or guarantee the accuracy, efficacy, or outcomes of any spiritual, astrological, or numerological guidance provided through the Platform.

Medical specialists, legal counsel, wealth advisors, and architects listed under Lifestyle Concierge are independent licensed professionals. Aadaten facilitates discovery and connection only. Any engagement with these professionals is a direct agreement between you and the professional. Aadaten does not supervise, employ, or control these professionals and is not liable for the quality or outcome of their services. Verify credentials, licensing, and qualifications independently before engaging.

While every effort is made to ensure accurate pricing on the Platform, errors may occur. In case of a pricing error, Aadaten reserves the right to cancel the order with full refund. Product prices are subject to change without prior notice.

The Platform may contain links to third-party websites (e.g., payment gateways, logistics trackers, social media). These links are provided for convenience. Aadaten has no control over, and accepts no responsibility for, the content, privacy practices, or terms of any third-party websites. Accessing such links is at your own risk.

Fresh and perishable food products have limited shelf lives. Aadaten endeavours to ensure products are dispatched with adequate remaining shelf life. However, storage conditions after delivery, local climate, and individual handling can affect product quality. Always check best-before dates before consuming food products ordered through the Platform.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

At Aadaten, Ahimsa — non-violence in thought, word, and deed — is not an aspiration. It is the operating principle. This Ahimsa & Ethical Sourcing Policy codifies the minimum standards Aadaten expects of every Seller, manufacturer, supplier, and partner whose products are offered through the Platform.

This Policy reflects the Jain principle that the pursuit of commerce must never come at the cost of sentient life, human dignity, or ecological balance. It applies to all product categories on the Platform.

Cosmetics, personal care, and beauty products must be cruelty-free — no animal testing at any stage of production, including raw material testing. Sellers must provide cruelty-free certification (PETA, Leaping Bunny, or equivalent) upon request.

Apparel and accessories must not use leather, fur, suede, exotic animal skin, or silk (where silk is not consensually farmed). Plant-based, TENCEL, organic cotton, or recycled alternatives are preferred.

Down and feather fills in bedding or apparel are not preferred. Recycled or plant-based fill alternatives are encouraged.

No products derived from endangered or CITES-listed species.

Sellers represent and warrant that their products are manufactured without the use of child labour (persons under 14 years of age) or bonded/forced labour, in compliance with the Child Labour (Prohibition and Regulation) Act, 1986, the Bonded Labour System (Abolition) Act, 1976, and applicable ILO conventions. Aadaten reserves the right to audit or request declarations from Sellers in this regard.

Sellers are encouraged to use minimal, recyclable, or biodegradable packaging. Excessive or single-use plastic packaging is discouraged.

Aadaten's own packaging for Cloud Kitchen and Aadaten Stores is progressively transitioning to sustainable, compostable materials.

Products marketed as 'eco-friendly' or 'sustainable' must carry verifiable third-party certification or declaration.

Aadaten prefers to partner with producers who pay fair wages, operate in safe working conditions, and support local artisans and small farmers. This is not yet a mandatory condition for all Sellers, but is a scored metric in Aadaten's Seller rating system and in the curation of Aadaten-featured products.

Products marketed as 'organic' must carry USDA Organic, India Organic (APEDA/NPOP), or equivalent certification.

Products marketed as 'natural' should not contain synthetic dyes, artificial preservatives (beyond FSSAI-permitted levels), or genetically modified organisms (GMOs) without declaration.

Aadaten's 'Clean Label' designation (applied to select Pure Pantry and Wellness Labs products) requires: no artificial colours, no artificial flavours, no chemical preservatives, no MSG or synthetic glutamates.

In keeping with the Jain principle of Aparigraha (non-possessiveness), Aadaten does not endorse or participate in manufacturing urgency, fake scarcity, or predatory pricing tactics. Aadaten commits to never running promotions designed to trigger impulsive overconsumption. This principle extends to the Platform's own marketing practices.

Sellers must represent in the Seller Agreement that their products and manufacturing practices comply with this Policy. Non-compliance discovered post-listing will result in delisting and may result in account termination. Aadaten may request third-party audits of Seller facilities as a condition of listing premium products in the Aadaten Curated or Aadaten Certified collections.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

These Restaurant & Dine-In Terms govern all interactions at Aadaten’s Dine-In restaurant and Chai Coffee outlet(s) operated under the Aadaten brand. By dining at or ordering from Aadaten Dine-In, you agree to these terms.

All items on the Dine-In and Chai Coffee menus are prepared in compliance with the Aadaten Jain Ingredient & Purity Policy. No onion, garlic, root vegetables, meat, eggs, seafood, or alcohol are used in any preparation. During Paryushan and Oli periods, a dedicated seasonal menu is available — see the Paryushan & Oli Policy.

Table reservations can be made via WhatsApp (9004894358) or through aadaten.com.

Reservations are confirmed upon receipt of a confirmation message from Aadaten.

Walk-in guests are welcome subject to table availability.

For private dining, corporate bookings, or large group reservations (10+ covers), advance booking of at least 48 hours is required and a booking deposit may apply.

Reservations cancelled more than 2 hours before the reserved time: No charge.

Reservations cancelled less than 2 hours before, or no-shows: A no-show fee may apply for pre-booked events and private dining (as communicated at the time of booking).

For private dining with a paid deposit: cancellation more than 48 hours before = full refund; cancellation within 48 hours = deposit forfeited.

Aadaten’s Dine-In restaurant operates under the GST Composition Scheme. GST at 5% is applicable on all food and beverage items; input tax credit (ITC) is not claimable under the Composition Scheme and is therefore not available to Business customers on restaurant bills. A Service Charge may be added to the bill as displayed on the menu — note that service charge payment is voluntary per government guidelines. Accepted payment methods: UPI, cards, wallets, cash.

Aadaten’s Dine-In restaurant operates in compliance with applicable FSSAI licensing requirements. The FSSAI license number will be displayed at the premises and on the Platform upon receipt. All kitchen staff are trained per FoSTaC hygiene standards. The premises are subject to regular internal hygiene audits.

Our kitchen handles dairy, gluten, tree nuts, peanuts, and sesame. While all products are Jain-compliant, cross-contamination cannot be completely ruled out for guests with severe allergies. Please inform our staff of your allergies at the time of ordering. Our team will advise on allergen-safe choices to the best of our knowledge.

Aadaten reserves the right of admission and the right to refuse service. Disruptive, offensive, or inappropriate conduct may result in a request to leave the premises. In keeping with Aadaten’s values, we are a family-friendly, respectful environment.

Photography for personal use is welcome. Commercial photography, filming, or recording for publication/social media at the venue requires prior written permission from Aadaten.

Aadaten is not responsible for personal belongings lost or damaged at the restaurant. Found items will be held for 7 days. Contact 9004894358.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten’s Cloud Kitchen prepares and delivers freshly cooked Jain meals directly to your door. All meals are prepared in compliance with the Aadaten Jain Ingredient & Purity Policy. Cloud Kitchen services are available on select days and delivery areas as displayed at checkout.

Orders must be placed by the cutoff time displayed on the Platform (typically 30–45 minutes before the preferred delivery slot).

Orders are confirmed upon payment. A confirmation message is sent via SMS/WhatsApp.

Modification of orders is permitted within 5 minutes of placement. After 5 minutes, preparation may have commenced and modifications cannot be guaranteed.

Cloud Kitchen deliveries are available within the delivery zones displayed at checkout based on your pincode. A delivery fee applies (displayed at checkout). Minimum order value applies (as displayed). Orders outside the serviceable zone will not be processed.

Estimated delivery times are displayed at checkout (typically 30–60 minutes from order confirmation). These are estimates only and may vary due to kitchen load, traffic, weather, or force majeure. Aadaten is not liable for delays beyond its reasonable control.

All food is packed in food-grade, tamper-evident packaging labelled with the item name, preparation date and time, best-before time (typically same day for hot meals), allergen information, and the FSSAI license number (displayed upon receipt of FSSAI license). Consume hot meals within 2 hours of delivery for best safety and quality.

Cancellation is free within 5 minutes of placing the order.

After 5 minutes: If food preparation has not commenced, cancellation may be considered at Aadaten’s discretion.

Once food is dispatched: No cancellation.

Wrong item or clearly inedible meal: Report with photo/video within 2 hours of delivery. Aadaten will either re-deliver or issue a full refund within 24 hours.

Late delivery beyond 90 minutes: Contact us — we will review and may offer a partial refund or store credit at our discretion.

Aadaten’s Cloud Kitchen operates in compliance with applicable FSSAI licensing requirements. The FSSAI license number will be displayed on the Platform and on all packaging immediately upon receipt of the license from the licensing authority. The Cloud Kitchen is subject to periodic FSSAI inspections and adheres to Schedule 4 hygiene standards.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

The following are the exclusive intellectual property of Aadaten Private Limited and are protected under the Trade Marks Act, 1999 and the Copyright Act, 1957:

Trademarks: 'AADATEN', the Aadaten logo, collection names including AHIMSA SUIT, PURE PANTRY, LIVING ATELIER, WELLNESS LABS, COUTURE & ACCENTS, LIFESTYLE CONCIERGE, JAYNA PURVAK KITCHEN, JAIN SATVIC ATELIER, and all associated marks (whether registered or common-law).

Copyright: All original website content, design elements, marketing materials, exhibition graphics, Instagram/social media content, reels, promotional videos, and photography produced by or for Aadaten.

Database rights: Aadaten's curated product database, community database, Seller and Buyer databases.

No person or entity may use, reproduce, distribute, or commercially exploit Aadaten's IP without prior written permission.

By uploading product images, descriptions, or other content to the Platform, Sellers: (a) warrant that they own or are licensed to use such content and it does not infringe any third-party IP; (b) grant Aadaten a non-exclusive, royalty-free, worldwide licence to display, reproduce, and use such content for Platform operations, marketing, and promotional purposes; (c) agree to indemnify Aadaten against any third-party IP infringement claims arising from Seller-uploaded content.

Listing, selling, or promoting counterfeit, grey-market, or IP-infringing products is strictly prohibited on the Platform and constitutes grounds for immediate permanent account termination and potential legal action.

If you are an IP owner and believe that your trademark, copyright, or other IP right is being infringed by a product or content on the Platform:

Send a written Notice of Infringement to legalsupport@aadaten.com with subject 'IP Takedown Notice — [Product/Brand Name]'.

Include: your full name and contact details; identification of the IP right allegedly infringed (with registration details where applicable); identification of the infringing listing (URL/Product ID); a statement that you have a good-faith belief that the use is unauthorised; and a declaration of truth and authority to act.

Aadaten will acknowledge within 48 hours and investigate within 7 business days. If the infringement is substantiated, the listing will be removed and the Seller notified.

Counter-notices: Sellers who believe a takedown was erroneous may submit a written counter-notice to legalsupport@aadaten.com within 10 business days.

Media, press, and third parties wishing to use Aadaten's logo, name, or brand assets in publications, articles, or media must obtain prior written approval from Aadaten at legalsupport@aadaten.com. Approved brand guidelines will be shared upon request.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

The Lifestyle Concierge vertical on the Aadaten Platform facilitates discovery and connection between Users and independent professionals across categories including: Health & Bio-Analytics (MD specialists, diagnostics, wellness coaching), Wealth & Legacy (financial advisors, insurance brokers, estate planners), Legal & Strategic Counsel (lawyers, real estate legal, business audits), Architectural & Spatial Harmony (architects, Vastu consultants, interior designers), Elite Lifestyle & Matrimony (matchmaking, travel, gifting), and Spiritual & Personal Science (numerology, astrology, life coaching).

IMPORTANT: Aadaten is a discovery and facilitation platform ONLY. Aadaten is NOT a medical practice, law firm, financial advisory firm, or matrimonial agency. All professionals listed under Lifestyle Concierge are independent professionals and not employees, partners, or agents of Aadaten.

Aadaten expressly disclaims any liability for: the quality, accuracy, completeness, or timeliness of any advice, service, or treatment provided by Lifestyle Concierge professionals; any medical, legal, financial, architectural, or personal outcome arising from engagement with any listed professional; the credentials, licensing, registration, or professional standing of any listed professional; and any loss (financial, health-related, personal, or otherwise) arising from or connected with engagement with a Lifestyle Concierge professional.

Before engaging any Lifestyle Concierge professional, you are responsible for: independently verifying their credentials, professional registration, and licensing (e.g., National Medical Commission / State Medical Council registration for doctors, Bar Council enrolment for lawyers, SEBI/IRDAI registration for financial advisors/insurance brokers); conducting your own due diligence; and entering into a direct service agreement with the professional covering scope, fees, and deliverables.

Any health information, consultation, or diagnostic service accessed through the Lifestyle Concierge is not a substitute for in-person medical examination and treatment. Medical professionals listed are governed by the National Medical Commission Act, 2020 (which replaced the Indian Medical Council Act, 1956) and their respective State Medical Councils / the National Medical Commission (NMC). Aadaten does not screen, endorse, or vouch for any listed medical professional.

Matchmaking services are provided by independent matchmaking professionals. Aadaten does not verify the accuracy of profiles or the intentions of parties involved. Matrimonial data is handled as sensitive personal data under the DPDP Act, 2023. See the Matrimony & Matchmaking Policy for full details.

Nothing on the Lifestyle Concierge Platform constitutes financial, investment, tax, or legal advice from Aadaten. Professionals listed may provide such advice in their individual capacity, subject to their own regulatory framework. Always seek independent professional advice before making financial or legal decisions.

Fees for Lifestyle Concierge services are agreed directly between you and the professional. Aadaten may facilitate payment through the Platform (in which case standard Payment Terms apply) or the engagement may be conducted off-Platform per the professional’s own terms. Aadaten’s role ends at the point of facilitation.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

These Enterprise & Wholesale Terms govern all business-to-business (B2B) transactions under Aadaten's Enterprise and Express (Wholesale) verticals. These terms apply to corporate buyers, institutional purchasers, retail chains, distributors, and any entity purchasing in bulk quantities through the Platform or through direct commercial arrangements with Aadaten.

B2B/Enterprise buyers must register a business account and provide: company name and legal entity type; GSTIN (mandatory); PAN; authorised contact person name and designation; billing and shipping address; and an agreement to these Enterprise Terms.

Enterprise pricing is tiered based on order volume and is distinct from retail pricing displayed on the consumer platform.

Minimum Order Quantity (MOQ) applies per product category and is communicated in the Enterprise catalogue or upon request.

Prices quoted in Enterprise purchase orders are valid for 15 days from the date of quotation.

Aadaten reserves the right to revise wholesale prices with 15 days' notice. Price changes do not affect confirmed purchase orders.

Standard B2B payment terms: 100% advance for new accounts; 50% advance + 50% before dispatch for established accounts (subject to Aadaten's credit assessment).

Credit terms (30/45/60 days net) may be extended to select institutional buyers subject to credit evaluation, bank guarantees, or post-dated cheques.

Payment via NEFT/RTGS/cheque is preferred for B2B. All bank details provided by Aadaten are final — Aadaten will never request payment account changes via email/WhatsApp. Verify all payment instructions directly.

Bulk orders are shipped via dedicated freight (FTL/LTL) or courier as agreed. Delivery timelines for Enterprise orders are confirmed at the time of purchase order acceptance. Aadaten is not responsible for delays caused by logistics partners, customs (for cross-state movement of restricted goods), or force majeure.

All products supplied under Enterprise & Wholesale comply with the Aadaten Jain Ingredient & Purity Policy. Custom or white-label products: Aadaten can develop custom Jain-compliant formulations for institutional buyers subject to a separate product development agreement.

Pricing, trade terms, buyer identity, and commercial arrangements under Enterprise agreements are confidential. Buyers agree not to disclose Aadaten's pricing to third parties or on public platforms.

Returns for Enterprise orders: only accepted for genuinely defective or non-compliant goods within 7 days of delivery. Returns require prior written authorisation from Aadaten. No returns for change of mind or excess inventory.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Policy governs the collection, use, and publication of photographs, videos, audio recordings, and other media featuring Users, Sellers, Exhibitors, visitors, and staff of Aadaten at Exhibitions, events, restaurant/cafe premises, and as part of the Platform's marketing and communications activities.

By entering any Aadaten Exhibition, Jain Food Festival, or Aadaten-organised event, you acknowledge that: Aadaten may photograph and video-record the event, including visitors and exhibitors, for the purpose of documentation, marketing, social media, press releases, and archival. Your image or video may appear in Aadaten's Instagram Reels, Facebook, YouTube, website, press materials, and investor/partner presentations. If you do not consent to being photographed, please inform the Aadaten staff at the entrance.

Opt-Out: Visitors and Exhibitors wishing to opt out of media coverage must notify Aadaten event staff at the entry gate. Aadaten will make reasonable efforts to exclude opted-out individuals from published media, but cannot guarantee exclusion from wide-angle crowd shots.

If you submit photographs, videos, or reviews to the Platform (product reviews, unboxing videos, Community posts), you grant Aadaten a non-exclusive, royalty-free, worldwide, perpetual licence to use such content for marketing, testimonials, and promotional purposes. You warrant that you own the content you submit and that it does not infringe third-party rights. You may request removal of your submitted content by writing to legalsupport@aadaten.com.

CCTV cameras operate at Aadaten Stores and Restaurant premises for security purposes. Footage is retained for 60 days and then deleted. Footage is accessible only to authorised Aadaten staff and law enforcement upon valid legal request.

Commercial photography or filming at Aadaten venues (for publications, advertisements, films, TV) requires prior written permission. Contact legalsupport@aadaten.com to request approval and discuss terms.

If you appear in published Aadaten media and wish to have your image removed, email legalsupport@aadaten.com with the specific URL/post reference and the reason for your request. Aadaten will review and respond within 7 business days.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten's Global Vision vertical encompasses subscription-based access to premium digital content (Wisdom Digital), curated international product catalogues, and the Aadaten Global Community. These Subscription Terms govern all subscription products and recurring services offered through the Platform.

Available subscription plans, pricing, and inclusions are displayed on the relevant subscription page on the Platform. Plans may be monthly, quarterly, or annual. Current pricing is in Indian Rupees (INR). International currency pricing will be added when global payment processing is activated.

Subscription plans auto-renew at the end of each subscription period unless cancelled. In compliance with the Reserve Bank of India's e-Mandate framework for recurring online transactions:

You will receive a pre-debit notification via SMS and email at least 24 hours before each auto-debit.

The first auto-debit will be processed only after you complete the e-Mandate registration on Razorpay.

You may modify or cancel your auto-debit mandate at any time through your account settings or via your bank's UPI/card portal.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle.

No refund is issued for partial subscription periods already paid unless Aadaten terminates the subscription without cause.

To cancel: go to Account > Subscriptions > Cancel, or email legalsupport@aadaten.com with subject 'Subscription Cancellation — [Account ID]'.

Upon subscription to Wisdom Digital (ebooks, courses, video content): Access is granted for the duration of your active subscription. Upon cancellation or expiry, access to the digital content library ceases. Downloaded content (where download is permitted) may be retained for personal use only. Sharing, redistributing, or commercially exploiting digital content is prohibited.

Aadaten reserves the right to revise subscription pricing. You will be notified at least 30 days before any price change takes effect on your subscription. Continued subscription after the effective date constitutes acceptance of the new price.

Aadaten endeavours to maintain 99.5% uptime for digital subscription services. Planned maintenance will be communicated in advance. Aadaten is not liable for temporary unavailability due to force majeure, internet outages, or circumstances beyond its control.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten operates WhatsApp Communities, Telegram groups, and in-app community forums (collectively, 'Aadaten Communities') for its network of customers, Sellers, exhibition visitors, food enthusiasts, and the broader Jain lifestyle community. Currently, the primary community is accessible at aadaten.com/whatsapp-communities. By joining any Aadaten Community, you agree to these Community Rules.

All Aadaten Communities are governed by the core principles of Ahimsa (non-violence in speech and content), Anekantavada (respect for diverse perspectives), and Aparigraha (no spamming or excessive self-promotion). We are a safe, respectful, purposeful space.

Sharing Jain recipes, lifestyle tips, product recommendations, and community news.

Asking genuine questions about Jain living, products, events, and Platform use.

Providing constructive feedback on Aadaten products and services.

Sharing event announcements relevant to the community (subject to admin approval for promotional content).

Hate speech, discrimination, or offensive language targeting any person, community, religion, caste, or gender.

Spam, bulk messages, chain messages, or repetitive promotional content.

Unsolicited sales or direct marketing messages to group members.

Sharing misinformation, fake news, or unverified health claims.

Political content, inflammatory messaging, or content that violates Indian law.

Sharing personal information of other members without their consent.

Non-Jain product promotions or content inconsistent with Jain values.

Adult content, violence, or any material harmful to minors.

Aadaten-appointed Community Admins have the right to: remove any content that violates these Rules; warn and subsequently remove members for repeated violations; add or remove members at any time; archive or dissolve the Community at Aadaten's discretion.

Messages shared in WhatsApp Communities are visible to all community members. Do not share sensitive personal information (financial details, passwords, health records) in community chats. Aadaten Community Admins may view group messages for moderation purposes. WhatsApp's own privacy policy governs the underlying messaging platform.

Aadaten's Communities are governed by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Aadaten will act on valid government or court directions to remove content or share information as required by law.

For community-related grievances, contact legalsupport@aadaten.com with subject 'Community Grievance — [Community Name/Issue]'.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten Private Limited is committed to ensuring that its digital Platform at www.aadaten.com and Aadaten mobile applications are accessible to all users, including persons with disabilities, in accordance with the Rights of Persons with Disabilities Act, 2016 (RPWD Act) and the Web Content Accessibility Guidelines (WCAG) 2.1.

Aadaten is actively working towards WCAG 2.1 Level AA compliance across the Platform. Current measures include: meaningful image alt text on product listings; keyboard-navigable main menu and checkout; sufficient colour contrast on primary UI elements; screen-reader compatible product descriptions; and mobile accessibility in the Aadaten app.

Some areas of the Platform are still being improved for accessibility:

Older product listing images may not have complete alt text (ongoing migration).

Some PDF documents linked from the Platform may not be fully screen-reader compatible.

Video content (Reels, product demos) may not have captions (closed captioning is being progressively added).

If you experience difficulty accessing any part of the Platform due to a disability, or require content in an alternative format, please contact: legalsupport@aadaten.com | Subject: 'Accessibility Request — [Nature of Request]'. Aadaten will make reasonable efforts to provide accessible alternatives within 5 business days.

Aadaten conducts periodic accessibility reviews and is committed to progressively improving compliance. We welcome feedback from users with disabilities to help us identify and address accessibility gaps.

This Accessibility Statement is published in compliance with the RPWD Act, 2016, and in alignment with the global best practice standard WCAG 2.1. For enterprise and international clients in the United States, Aadaten also acknowledges the ADA (Americans with Disabilities Act) accessibility standards.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

These Marketing & Agency Services Terms govern all engagements where Aadaten Private Limited provides marketing, branding, content creation, social media management, exhibition marketing, event promotion, or related services to third-party clients through Aadaten's Marketing Services vertical.

Each engagement is governed by a Statement of Work (SOW) or Service Agreement agreed between Aadaten and the Client. The SOW specifies: deliverables, timelines, fees, milestones, and acceptance criteria. In the absence of a signed SOW, these Terms alone govern the engagement.

Standard payment: 50% advance upon SOW signing; 50% upon completion of deliverables.

For ongoing monthly retainers: monthly advance, payable on the 1st of each calendar month.

Invoices are GST-compliant. Applicable GST: 18% on marketing/advertising services.

Late payment: Aadaten reserves the right to pause work after 10 days of overdue payment and charge interest at 18% per annum on overdue amounts.

Upon full payment by the Client: creative assets (graphics, copy, videos, campaign materials) produced by Aadaten specifically for the Client are licensed to the Client for their business use. Aadaten retains the right to showcase the work in its portfolio and marketing materials. Underlying tools, templates, proprietary processes, and Aadaten brand assets remain Aadaten's IP.

Both parties agree to maintain confidentiality of the other's business information, pricing, strategies, and commercial data disclosed during the engagement. This obligation survives termination by 2 years.

Client may terminate with 30 days' written notice. Work completed or in progress until the termination date is payable.

Aadaten may terminate immediately for: non-payment; a Client direction requiring content that violates Aadaten's values (Ahimsa, ethical standards); or directions requiring publication of false or misleading claims.

Aadaten will not produce marketing content that: makes false health or Jain-compliance claims; demeans, mocks, or stereotypes communities; promotes non-Jain products in ways that violate the Aadaten brand ethos; or violates ASI/ASCI advertising standards.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Policy sets the quality, accuracy, and compliance standards for all product listings on the Aadaten Platform. All Sellers must comply with these standards before any product is made live. Non-compliant listings will be rejected or removed.

See the Jain Ingredient & Purity Policy. Jain compliance is the first and non-negotiable filter for all food, beverage, cosmetics, and wellness listings. Complete the Jain Ingredient Declaration Form in the Seller Dashboard for every SKU.

Titles must be accurate, descriptive, and in plain English/Gujarati/Hindi (as applicable).

No keyword stuffing, false claims, or misleading modifiers.

Format: [Brand Name] [Product Name] [Key Attribute] [Net Weight/Size/Count]. E.g., 'Aadaten Organic Moong Dal — Unpolished, Jain-Certified — 500g'.

Minimum 1 main image (white background, minimum 800x800px) and up to 8 additional images.

Images must accurately represent the product. No stock images for food/consumable products unless approved.

Ingredient label must be visible in at least one image for packaged food products.

No misleading 'lifestyle enhancement' photographic props that imply results not supported by the product.

Complete and accurate ingredient list (mandatory for food/cosmetics).

Net weight/volume, quantity per pack.

Allergen declarations per FSSAI Labelling Regulations 2020.

FSSAI license number of manufacturer.

Shelf life/expiry information.

Country of origin.

Usage instructions (for wellness/cosmetic products).

Any certifications (Organic, Cruelty-Free, etc.) — only if genuinely certified.

MRP (Maximum Retail Price) as per Legal Metrology Act must be declared and the Platform selling price must not exceed MRP.

No artificial price inflation followed by fake discounts.

GST-inclusive pricing must be displayed; the applicable tax rate must be correctly mapped in the Seller Dashboard.

Health claims that claim to 'cure', 'treat', or 'prevent' diseases (unless the product is a licensed drug under CDSCO).

False or unverifiable certifications.

Images or descriptions that misrepresent the product's Jain compliance status.

Copied descriptions from other sellers or platforms.

Listings for items prohibited under the Jain Ingredient Policy.

Aadaten reserves the right to review, edit, or remove any listing that does not meet these standards. Sellers will be notified of rejection with reasons and given 48 hours to correct before re-submission.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten's Elite Lifestyle & Matrimony service, offered under the Lifestyle Concierge vertical, facilitates introductions between consenting adults for matrimonial purposes through independent matchmaking professionals. This Policy governs the handling of matrimonial profile data and the terms of the matchmaking service.

Matrimonial data including personal biography, family background, education, income, health information, horoscope, and photographs constitutes sensitive personal data under the Digital Personal Data Protection Act, 2023. Aadaten treats this data with the highest level of care and confidentiality.

Profile data is used solely for the purpose of facilitating matrimonial introductions within the Aadaten matchmaking service.

Profile data is not shared with third parties outside the service without your explicit consent.

Profile data is not used for advertising, marketing, or any purpose other than matrimonial facilitation.

Your profile will not be visible beyond the matchmaking professional and potential matches you consent to.

Aadaten and matchmaking professionals make reasonable efforts to verify profile accuracy, but cannot guarantee the accuracy of all information provided by registrants. Users are responsible for conducting their own due diligence on potential matches. Aadaten does not conduct criminal background checks.

Aadaten makes no guarantee of a successful match. The matchmaking service is a facilitation service only. Matchmaking fees are for the service of introduction and curation, not for a guaranteed outcome.

Matchmaking fee refund terms are as agreed in the individual service agreement with the matchmaking professional. As a general guideline: if no introductions are facilitated within the agreed period, a partial refund may be considered at the professional's discretion.

You may request withdrawal of your profile and deletion of your matrimonial data at any time by writing to legalsupport@aadaten.com. Data will be deleted within 30 days of the verified request.

Registrants must: provide accurate and truthful information; engage with potential matches respectfully and in good faith; not misrepresent their identity, financial status, or family background; not use the service for non-matrimonial purposes. Violation of this code of conduct may result in immediate removal from the service without refund.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten operates two mobile applications: (a) Aadaten Customer App — for buyers, community members, and Platform users; (b) Aadaten Vendor App — for Sellers and business partners. Both apps are available on Google Play Store.

Data Type

Purpose

Name, Email, Phone

Account creation and communication

Delivery Address

Order fulfilment

Order History

Account management, recommendations

Device Identifiers

Analytics, fraud prevention

Location (optional)

Delivery address autofill

Payment Tokens

Secure checkout

App Usage Data

UX improvement

In accordance with Google Play's Data Safety requirements, Aadaten's Data Safety Form for both apps discloses: data types collected; purposes of collection; whether data is shared with third parties; user controls for data deletion and access. The Data Safety form is kept accurate and updated with each app release. In case of any inconsistency between the in-app Data Safety form and this Policy, this Policy prevails.

Camera: Used for product image capture (Vendor App) and QR code scanning. Not used for surveillance.

Location: Used only for delivery address autofill if you grant permission. You may deny this permission without losing core app functionality.

Notifications: Used for order updates, delivery alerts, and community announcements. You may disable notifications in your device settings.

Storage: Used for app cache and downloaded content (Wisdom Digital). App does not access your personal photo library without explicit permission.

Aadaten regularly updates both apps for security patches, new features, and bug fixes. Critical security updates may be mandatory. Continued use of an outdated app version that is no longer supported is at your own risk.

In-app purchases (product orders, stall bookings, subscriptions) are governed by the Payment Terms & Billing Policy. For digital purchases facilitated through the app, Google Play's billing policies also apply where Google Play In-App Billing is used.

Aadaten reserves the right to discontinue either app with reasonable notice. In such cases, all subscription refunds for prepaid periods will be processed, and data will be handled per the Privacy Policy.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten was founded on the Jain principle of Aparigraha — non-possessiveness — which at the commercial level translates to building a business that takes only what it needs from the earth, gives back more than it takes, and never compromises ecological balance for profit. This Sustainability & ESG (Environmental, Social, Governance) Declaration articulates Aadaten’s current commitments and aspirational targets.

Aadaten’s Cloud Kitchen and Retail Store packaging is progressively transitioning to compostable, sugarcane bagasse, and recycled paper materials.

Single-use plastic is banned from Aadaten’s own operations effective 2026.

Sellers on the marketplace are encouraged (and in Premium Curated collections, required) to use minimal and sustainable packaging.

Cloud Kitchen operations follow a demand-based production model to minimise food waste.

Surplus food from events and the Cloud Kitchen is donated to community initiatives wherever feasible.

Aadaten is committed to measuring and progressively reducing the carbon footprint of its logistics and operations.

Local and regional sourcing of products is prioritised to minimise transport emissions.

Aadaten actively curates and promotes products from small Jain family businesses, traditional artisans, heritage craft producers, and organic farmers. Aadaten’s marketplace is not just a sales channel — it is a platform for preserving Jain cultural and artisanal heritage.

Aadaten’s Zero-Burn CAC model ensures that community growth and Seller income are not subsidised by unsustainable discounting. Sellers receive fair, market-rate commission structures that reflect the genuine value of the Aadaten platform and community.

Aadaten’s exhibition and marketplace model actively circulates commerce within the Jain business community, keeping wealth within the ecosystem through ethical, circular commerce — rather than allowing it to flow to platforms indifferent to Jain values. Each edition of the Aadaten Exhibition and every transaction on the marketplace contributes to a self-sustaining Jain economy.

Aadaten is committed to full compliance with applicable Indian laws including GST, FSSAI, DPDP Act, Consumer Protection Act, Companies Act, and all Jain-specific ethical standards.

All legal policies are published publicly on the Platform and reviewed annually.

Grievance mechanisms are available to all stakeholders — customers, Sellers, employees, and community members.

Aadaten does not engage in fake reviews, dark patterns, artificial scarcity, or predatory pricing.

Aadaten will publish an annual Sustainability & Impact Report (beginning FY 2026–27) covering key ESG metrics, Jain community impact, and progress against these commitments.

This Declaration is reviewed and updated annually. Aadaten’s sustainability journey is continuous — we hold ourselves accountable to these commitments and to the communities we serve.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Policy applies to all visitors, attendees, and participants at Aadaten Exhibitions, Jain Food Festivals, product launches, and all other events organised by Aadaten Private Limited.

Aadaten reserves the right of admission. Aadaten may refuse entry or request removal from the premises without providing a reason.

Proof of registration or entry ticket may be required at the gate.

Children must be accompanied by an adult at all times.

Visitors must behave respectfully towards Exhibitors, other visitors, and Aadaten staff at all times.

Disruptive, aggressive, or inappropriate behaviour will result in immediate removal from the event without refund.

Non-Jain food, alcohol, or tobacco products are not permitted at Aadaten events.

Soliciting or distributing promotional materials outside an Exhibitor's booked stall area is prohibited.

Personal photography at the event is welcome. Commercial photography, video production, or live streaming at the event requires prior written permission from Aadaten. Drone photography is not permitted without explicit written authorisation.

Visitors must follow all venue-specific health, safety, and fire evacuation instructions.

In case of a medical emergency, contact Aadaten event staff immediately. First aid facilities are available at the event.

Aadaten is not liable for personal injury at the event unless caused by Aadaten's proven negligence.

Aadaten is not responsible for loss, theft, or damage to visitors' personal property at the event. Visitors are responsible for the safekeeping of their belongings. Found items will be held at the Aadaten event helpdesk and disposed of at the end of the event if unclaimed.

By attending the event, you consent to being photographed and filmed for Aadaten's marketing and documentation purposes. See Photography & Media Consent Policy for opt-out procedure.

In the event Aadaten cancels or reschedules the event: ticketed visitors will be notified via the contact details provided at registration; refunds for paid tickets will be processed within 7 business days of the cancellation announcement. Aadaten is not liable for travel, accommodation, or other costs incurred by visitors in connection with the event.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, Aadaten Private Limited hereby provides notice that CCTV (Closed-Circuit Television) cameras are in operation at the following Aadaten premises: Aadaten Stores (Retail) and Aadaten Restaurant & Chai Coffee outlets.

This notice is also posted at the entrance of all surveilled premises.

Security of the premises, staff, and visitors/customers.

Prevention and detection of theft, vandalism, or other criminal activity.

Compliance with insurance and safety requirements.

CCTV systems capture: video footage of premises, entrances, exits, and store floor areas. Audio recording is NOT enabled at Aadaten CCTV installations.

CCTV footage is retained for 60 days from the date of recording. After 60 days, footage is automatically overwritten. In the event of a reported incident (theft, injury, legal dispute), relevant footage may be retained for the duration of the investigation.

Access to CCTV footage is restricted to: authorised Aadaten management staff; law enforcement agencies with a valid warrant or written requisition; legal counsel in connection with a dispute involving the footage.

Under the DPDP Act, 2023, if you are captured on CCTV and have a specific concern about footage involving you, you may submit a written request to legalsupport@aadaten.com with the date, time, and location of the relevant footage. Aadaten will respond within 7 business days.

CCTV footage is stored on secure systems with access controls. Footage is not shared with third parties except as described in Section 5 above.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This document supplements Policy 19 (Intellectual Property & Anti-Counterfeiting Policy) with detailed guidance for brand owners wishing to protect their IP on the Aadaten Platform.

Brand owners with registered trademarks who wish to proactively protect their IP on the Platform may enrol in the Aadaten Brand Registry by submitting: trademark registration certificate (or application), authorised brand representative details, sample authentic product images, and authorised Seller list. Enrolled brands receive priority processing for takedown notices.

Aadaten employs manual review of flagged listings and cross-checks against enrolled brand registries. Listing features that trigger review include: inconsistent brand spelling, prices significantly below market, stock images instead of actual product images, missing FSSAI/BIS certifications.

First offence (unintentional listing of grey-market or mislabelled product): warning + product removal.

Second offence: 30-day account suspension + product removal.

Deliberate counterfeit listing: permanent account ban + legal action.

Food product Jain misrepresentation: immediate permanent ban + consumer complaint filing with FSSAI.

Aadaten, as a marketplace intermediary, is not liable for IP infringement by third-party Sellers, provided that Aadaten acts expeditiously upon receiving a valid takedown notice and removes the infringing content. Aadaten claims intermediary safe harbour under Section 79 of the IT Act, 2000 read with the Intermediary Guidelines, 2021.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

This Policy applies to purchases made at Aadaten Stores (physical retail stores). For online purchases, see the Return, Refund & Cancellation Policy.

Items purchased in-store may be returned or exchanged within 3 days of purchase, subject to the conditions below. Proof of purchase (original bill) is mandatory.

Item must be unused, undamaged, in original packaging, with all tags attached.

Bill/receipt must be presented.

Food items, perishables, and opened products: Non-returnable.

Cosmetics, personal care (opened): Non-returnable.

Earrings, nose pins, and intimate apparel: Non-returnable for hygiene reasons.

Items marked 'Final Sale' or 'Non-Returnable' at the point of purchase: Non-returnable.

Original Payment

Refund Method

Cash

Cash refund at store

Card (Debit/Credit)

Reversal to original card (3–7 business days)

UPI

Reversal to original UPI ID (1–3 business days)

Wallet

Wallet reversal (1–3 business days)

Store Credit: Aadaten may offer Store Credit (redeemable at any Aadaten Store) as an alternative to a cash/card refund. Acceptance is voluntary.

If a product purchased in-store is found to be defective, report within 3 days of purchase with the bill. Aadaten will replace the defective item or issue a full refund.

Where a refund is issued for a returned product, the corresponding GST component is also refunded. Aadaten will issue a Credit Note per GST regulations for in-store returns.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com

Aadaten is committed to sending only relevant, meaningful, and consented communications to its community. In keeping with the Jain principle of Aparigraha (taking only what is needed), Aadaten will never overwhelm your inbox, WhatsApp, or SMS with unnecessary messages.

Type

Channel

Order confirmations & updates

SMS, Email, WhatsApp

Delivery tracking

SMS, Email

Tax invoices

Email

Grievance updates

Email

Exhibition invitations

Email, WhatsApp

New product launches

Email, WhatsApp

Offers & promotions

Email, SMS, WhatsApp

Paryushan/festival greetings

WhatsApp Community

Marketing communications are sent only to Users who have opted in during registration or at a later stage.

Opt-out: You may unsubscribe from marketing emails via the 'Unsubscribe' link in any email. For WhatsApp marketing, reply 'STOP' or exit the community. For SMS, reply 'STOP' to any marketing SMS.

Opt-out from marketing does not affect transactional communications.

Processing time for opt-out: 5 business days.

Aadaten will never sell, rent, or share your contact details with third parties for their marketing purposes.

Aadaten will never send bulk unsolicited SMS or email ('spam').

Marketing WhatsApp messages are sent only through official Aadaten-registered business accounts.

Frequency: Aadaten limits marketing communications to a maximum of 2 per week per channel.

Aadaten's communications practices comply with the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 (TRAI) for SMS and the DPDP Act, 2023 for email and digital communications.

If you receive a communication from an entity falsely claiming to be Aadaten (phishing, impersonation), report immediately to legalsupport@aadaten.com with subject 'Spam/Phishing Report'. Do not click any links in suspicious messages.

Aadaten Private Limited | CIN: U47912MH2026PTC469786 | www.aadaten.com